Updating Issues from 2015 CC to 2017 CC

Hi

My computer meets the system requirements with no issues. .

I have followed the links to uninstall, redownload, reinstall and it has made things worse....

I uninstalled all of the Adobe software and tried to reinstall and now all the softwares have error 127 and cannot install.

See attached. Only Acrobat DC managed to install for some reason.

LOG Below:

[Sun Mar 05 15:27:44 2017] ---------------------------------------------------------

[Sun Mar 05 15:27:44 2017] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*

[Sun Mar 05 15:27:44 2017] ---------------------------------------------------------

[Sun Mar 05 15:27:44 2017] Win OS Version: 6.2

[Sun Mar 05 15:27:44 2017] Cleaner Tool version : 2.0.0.0

[Sun Mar 05 15:27:44 2017] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool

[Sun Mar 05 15:27:44 2017] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe

[Sun Mar 05 15:27:44 2017] [AdobeProgramFiles_x64] : C:\Program Files\Adobe

[Sun Mar 05 15:27:44 2017] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe

[Sun Mar 05 15:27:44 2017] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe

[Sun Mar 05 15:27:44 2017] [UserRoamingAppData] : C:\Users\awong\AppData\Roaming

[Sun Mar 05 15:27:44 2017] [UserLocalAppData] : C:\Users\awong\AppData\Local

[Sun Mar 05 15:27:44 2017] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs

[Sun Mar 05 15:27:44 2017] [System32Folder] : C:\WINDOWS\system32

[Sun Mar 05 15:27:44 2017] [SharedApplicationData] : C:\ProgramData

[Sun Mar 05 15:27:54 2017] Language selected: English

[Sun Mar 05 15:27:54 2017] Displaying the Adobe End User License Agreement

License agreement

By using software of Adobe Systems Incorporated or its subsidiaries ("Adobe"); you agree to the following terms and conditions. If you do not agree with such terms and conditions; do not use the software. The terms of an end user license agreement accompanying a particular software file upon installation or download of the software shall supersede the terms presented below.

The export and re-export of Adobe software products are controlled by the United States Export Administration Regulations and such software may not be exported or re-exported to Cuba; Iran; Iraq; Libya; North Korea; Sudan; or Syria or any country to which the United States embargoes goods. In addition; Adobe software may not be distributed to persons on the Table of Denial Orders; the Entity List; or the List of Specially Designated Nationals.

By downloading or using an Adobe software product you are certifying that you are not a national of Cuba; Iran; Iraq; Libya; North Korea; Sudan; or Syria or any country to which the United States embargoes goods and that you are not a person on the Table of Denial Orders; the Entity List; or the List of Specially Designated Nationals.

If the software is designed for use with an application software product (the "Host Application") published by Adobe; Adobe grants you a non-exclusive license to use such software with the Host Application only; provided you possess a valid license from Adobe for the Host Application. Except as set forth below; such software is licensed to you subject to the terms and conditions of the End User License Agreement from Adobe governing your use of the Host Application.

DISCLAIMER OF WARRANTIES: YOU AGREE THAT ADOBE HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING THE SOFTWARE AND THAT THE SOFTWARE IS BEING PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND. ADOBE DISCLAIMS ALL WARRANTIES WITH REGARD TO THE SOFTWARE; EXPRESS OR IMPLIED; INCLUDING; WITHOUT LIMITATION; ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE; MERCHANTABILITY; MERCHANTABLE QUALITY OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. Some states or jurisdictions do not allow the exclusion of implied warranties; so the above limitations may not apply to you.

LIMIT OF LIABILITY: IN NO EVENT WILL ADOBE BE LIABLE TO YOU FOR ANY LOSS OF USE; INTERRUPTION OF BUSINESS; OR ANY DIRECT; INDIRECT; SPECIAL; INCIDENTAL; OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT; TORT (INCLUDING NEGLIGENCE); STRICT PRODUCT LIABILITY OR OTHERWISE; EVEN IF ADOBE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; so the above limitation or exclusion may not apply to you.

[Sun Mar 05 15:27:54 2017] Please enter (y) for Yes or (n) for No. ... >>

[Sun Mar 05 15:27:59 2017] Choose from one of the following options to clean up :

[Sun Mar 05 15:27:59 2017] 1.  All

[Sun Mar 05 15:27:59 2017] 2.  Adobe Flash Player 10.2

[Sun Mar 05 15:27:59 2017] 3.  Creative Cloud 2017, 2015, 2014, Creative Cloud & CS6 Products

[Sun Mar 05 15:27:59 2017] 4.  Creative Cloud 2017, 2015 only

[Sun Mar 05 15:27:59 2017] 5.  Creative Cloud 2014 only

[Sun Mar 05 15:27:59 2017] 6.  Creative Cloud only

[Sun Mar 05 15:27:59 2017] 7.  CS6 only

[Sun Mar 05 15:27:59 2017] 8.  CS5-CS5.5-CS6

[Sun Mar 05 15:27:59 2017] 9.  CS5-CS5.5

[Sun Mar 05 15:27:59 2017] 10. CS3, CS4

[Sun Mar 05 15:27:59 2017] 11. Adobe Id credentials

[Sun Mar 05 15:27:59 2017] 12. Fix Host File

[Sun Mar 05 15:27:59 2017] 13. Quit

[Sun Mar 05 15:27:59 2017] Choice :>

[Sun Mar 05 15:28:25 2017] User selected: Creative Cloud 2017, 2015, 2014, Creative Cloud & CS6 Products

[Sun Mar 05 15:28:25 2017] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20170305T152825\pdb.db"

[Sun Mar 05 15:28:25 2017] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20170305T152825\Media_db.db"

[Sun Mar 05 15:28:25 2017] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\hdpim.db" "C:\Program Files (x86)\Common Files\Adobe\backup20170305T152825\hdpim.db"

[Sun Mar 05 15:28:25 2017] Calling  removalofCS5CapsBackupEntries

[Sun Mar 05 15:28:25 2017] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

[Sun Mar 05 15:28:25 2017] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

[Sun Mar 05 15:28:25 2017] HD DLL Handle valid

[Sun Mar 05 15:28:25 2017] Got a valid HD Db session get func pointer

[Sun Mar 05 15:28:25 2017] Got a valid HD Db session

[Sun Mar 05 15:28:25 2017] HD dll Handle is valid

[Sun Mar 05 15:28:25 2017] HD getTopLevelProducts returned code: 10

[Sun Mar 05 15:28:25 2017] List of products installed on this machine

[Sun Mar 05 15:28:25 2017] Listing products for cleanup:

[Sun Mar 05 15:28:25 2017] 2. (u'{6297487E-3778-4F72-B458-55690418DB98}',)  (u'Adobe ExtendScript Toolkit CC',)

[Sun Mar 05 15:28:25 2017] 3. (u'{244FD30F-63F1-49B9-9D98-1150FF4FFCB1}',)  (u'Adobe Extension Manager CC',)

[Sun Mar 05 15:28:25 2017] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>

[Sun Mar 05 15:28:47 2017] response 4

[Sun Mar 05 15:28:47 2017] Are you sure you want to clean all the listed products and associated files?

[Sun Mar 05 15:28:47 2017] Type (y) to confirm and remove or (n) to quit ... >>

[Sun Mar 05 15:28:55 2017] Please wait for Adobe Creative Cloud Cleaner Tool to finish........

[Sun Mar 05 15:28:55 2017] User selected: 'Clean All'

[Sun Mar 05 15:28:55 2017] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*

[Sun Mar 05 15:28:55 2017] Action : Deleting the C:\Program Files (x86)\Common Files\Adobe\backup20170305T152825 folder as there is no product deleted.

[Sun Mar 05 15:28:55 2017] LOG FILE SAVED TO: C:\Users\awong\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log

[Sun Mar 05 15:28:55 2017] Adobe Creative Cloud Cleaner Tool completed successfully

[Sun Mar 05 15:28:55 2017] ---------------------------------------------------------

[Sun Mar 05 15:28:55 2017] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*

[Sun Mar 05 15:28:55 2017] ---------------------------------------------------------

Please help urgently and I cannot run my business without these softwares.

Thanks!

_A

Hi Himanshu,

Unfortunately an error code 127 occurs when i try to install.