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Updating "Creative Cloud" crashes macOS shortly after starting update process

Explorer ,
Apr 19, 2023 Apr 19, 2023

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I am on macOS 12.6.5. When I try to update the Creative Cloud application, it downloads "1%", then the internet connection of my Mac breaks down and the computer freezes. The only "solution" is to shut the computer down by using the on-off-button (nothing else works).

 

How can I solve this issue? All I want to do is my Lightroom installation.

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Creative Cloud , Installation

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correct answers 1 Correct answer

Adobe Employee , Apr 19, 2023 Apr 19, 2023

Urmeli, please check the settings for your software firewall. From your post, it sounds like access is either being denied or the incoming traffic is being analyzed to the point that the computer is unusable.

 

If you continue encountering problems, see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html for steps to reinstall the Creative Cloud desktop app.

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Adobe Employee ,
Apr 19, 2023 Apr 19, 2023

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Urmeli, please check the settings for your software firewall. From your post, it sounds like access is either being denied or the incoming traffic is being analyzed to the point that the computer is unusable.

 

If you continue encountering problems, see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html for steps to reinstall the Creative Cloud desktop app.

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Explorer ,
Apr 26, 2023 Apr 26, 2023

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Hi Jeff, thanks for your answer. I disabled LuLu by Objective-See (https://objective-see.org/tools.html), which solved my issue. Thank you again for your kind help.

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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You are very welcome, Urmeli! I am glad you were able to track down the cause.

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