Upgrading Photography plan to 1TB storage cancelled my plan

Question

I have had the Photography plan since it was first announced. Yesterday I logged into Adobe to update my cloud storage to 1TB from the base 20GB. I entered the same payment details my Photography plan has always used.

This morning I got an Adobe e-mail saying the payment for that update had failed. I have no idea why. The account it's attached to has ample funds.

Not a big deal, I thought. I'll try it again later. The extra cloud storage isn't an emergency.

Except when I went to login to my Adobe account it said I now have no plan at all.

This seems a really poor, non-transactional way to do things -- cancel the old subscription before the update is activated.

(I tried chat help but the agent just kept repeating that Adobe had sent me e-mail about my failed payment -- check my spam folder. Which of course was not the issue at all, so I gave up.)

Nancy OShea · Answer

Gmail has a habit of flagging things from Adobe as Promotional or Social unless you train it differently.

When you log-in to your Adobe Account, is there a problem with your payment details? If yes, you need to fix that problem first. Adobe Account

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded