Upgrate CC 2015.5 to 2017

Forum|Forum|9 years ago
November 9, 2016
2 replies
406 views

Hello everybody,

an upgrate for my Photoshop CC 2015.5 to CC 2017 was available last week (6 days ago) n' I downloaded it.When I opened my Ps this morning, I received a message telling me the trial version of Ps 2017 was almost done.

I'm suppose to have a business licence for a year, which expired in 8 months.

Can someone tell me why I received this message about the trial version? I thought we were able to upgrate the products when we were using Adobe CC.

Thank you for your help,

have a good day.

This topic has been closed for replies.

U

ulrichk71130730

Participant

after the last update Photoshop CC will never run

davescm

Community Expert

It may have failed to sign in. If you go to Help and then "Sign in" to your account - the message should go

Dave

M

Mayaluna88Author

Participant

Hello Dave,

and thank you for the answer.

I checked it, I was signed in. I did sign out n' then sign in again, but I still have the message about the trial version.

The thing I don't understand is why I was able to use it without this message last week n' why it's appearing now.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded