Skip to main content
S
starlightshine
Participant
March 8, 2020
Question

Using Photoshop and Bridge 2020 offline

  • March 8, 2020
  • 1 reply
  • 2114 views

Due to a threat of a computer hack today I had to unplug my internet connection.  This was when I discovered that I could not access my Adobe products namely Photoshop, Bridge and Acrobat.  I have a subscription to all of these and always thought I could access offline as required.  Please advise what I must do in order to access these programs when offline.  Thank you.

      This topic has been closed for replies.

      1 reply

      thatsmauri
      Community Expert
      thatsmauriCommunity Expert
      Community Expert
      March 8, 2020

      What plan do you have? Do you get any error message? If you do, what does it say?

      From the Internet connectivity, offline grace period, and reminders help site:
      "You can use the apps in offline mode with a valid software license for a limited period. The apps attempt to validate your software license every 30 days.

      In offline mode, annual Creative Cloud members get 99 days of grace period; month-to-month members get 30 days of grace period.      "

        S
        starlightshineAuthor
        Participant
        March 8, 2020
        I have an Annual Plan, Prepaid Photography 20 GB and valid to Oct. 2, 2020.
        Due to an attempted hack I had to disconnect from the internet today.  Decided to work on my photos but when trying to open Photoshop or any other Adobe programfor that matter the message said that Adobe could not verify my account and would not let me into the program.
        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        March 9, 2020
        When I reconnect to the internet I am able to use all my Photoshop, Bridge & Acrobat the same as always. 
         
        The nature of the attack is that I responded to a link on Facebook in regard to understanding the meaning of words.  My computer immediately froze.  Never had this happen before.  I unplugged my modem and turned my computer off for the rest of the afternoon.  This was when I discovered that I was unable to use my Adobe programs offline.  All other programs on my computer worked just fine.
         
        Since then everything has been working properly.
         
        I really want to be able to use my Adobe programs when offline.
         

        Thanks for the additional information, Starlightsunshine. 

         

        I did review the activation history for your account, and I do see an excessive amount of activation requests.  There were six requests on March 8, 2020, for one example.  It does seem that either security software, or some other utility program, is modifying the licensing information stored on the computer.  This then triggers a new activation request.  If you are unable to connect to the Internet, then that request will not be successful.

         

        Are you able to stay online now, Starlightsunshine?  If so, then please review the settings for any installed security or utility software and verify it is not affecting the digital certificates that are stored on the computer.  You can find more information about where this information is stored at https://helpx.adobe.com/download-install/kb/troubleshoot-licensing-activation.html.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices