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Charles237344431dw9
Participating Frequently
March 24, 2022
Question

Valid Serial Number Not Working

  • March 24, 2022
  • 2 replies
  • 1212 views

I bought a new laptop and installed my copy of Photoshop CS Extended on it.  When I went to activate it, it told me I needed to deactivate the old copy first, so I did so.  Now ithe progrm is telling me the serial number is invalid.  Basically, it had me destroy a working copy and now will not allow me to activate the new copy.

 

The tech support the message links to is all about illegal copies verssus genuine.  I have a genuine copy, I just need the serial number to work.

 

As I was in the middle of a project, I would appreciate assistance with this matter.

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    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 24, 2022

    See here:

    https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

    and here:

    https://www.adobe.com/genuine/landing-dnr.html?promoid=791Y6S4Z

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      March 24, 2022

      The activation servers for CS through CS4 (except for a new installation of CS4 on a computer that did not have it previously installed) have been deactivated.  I'm afraid that you won't be able to activate it.

      C
      Charles237344431dw9Author
      Participating Frequently
      March 24, 2022

      This is CS6, sorry I did not specify.

       

      I can understand no longer supporting older sofware -- I dont need software support I need activation support.  I am left to feel that Adobe did a search and destroy by having me first kill the existing program before they told me I was not going to be able to activate it elsewhere.

        C
        Charles237344431dw9Author
        Participating Frequently
        March 24, 2022

        Charles, are you saying that the Customer Care team suggested you come to this Forum?

         

        That's strange, because there is not much we can do about licensing or serial number issues – only they really can.

         

        Where did you buy CS6 from? Do you have any proof of purchase? (receipt, email, etc)


        Exactly -- I argued the same pointsyou mention here.

         

        Software vendor, I have the receipts and all corresposndence for the epruchase.  It is a legit copy that was registered with Adobe the day I got it -- they even acknowledge having the correct serial on file.  

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