Valid student subscription, but Creative Cloud tells to buy license

Forum|Forum|5 years ago
September 3, 2020
3 replies
548 views

I bought a student licence (for all Creative Cloud products). Now Creative Cloud tells me to buy the licenses for my products, and I can't use Acrobat DC for example! I have uninstalled the programs and reinstalled them. Help?

Cloud storage web assets

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M

Manan Joshi

Community Expert

Maybe the following would help

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

-Manan

V

Vesa5EADAuthor

Participating Frequently

Now I have an ongoing subscription to Adobe which I can't cancel

T

Test Screen Name

Legend

Credit where it's due: your school said it wanted full control over accounts and will have ticked a box to say so. But they didn't actually make a plan to offer the support their students need. Or if they did make a plan, the people you contacted don't know about it. I can see how frustrating this is, but it is their job, they took it on, not Adobe's.

M

Manan Joshi

Community Expert

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan