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vcruntime140.dll when opening the Creative Cloud desktop app

New Here ,
Jul 17, 2017 Jul 17, 2017

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Ive installed creative cloud but i cant open it. i get this message vcruntime140.dll error message i have windows 10

ive purchased and installed the latest version of creative cloud but get this error message when I try to open one of the programmes.

Have tried using the two answers listed on the forum. udating and reinstalling the file. also tried the other download for windows 10 but it tells me says another version of the product is installed and that installation cant continue that i should add or remove the programme from the control panel.

I'm not very tech savvy...Maybe i'm not doing it right??

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correct answers 1 Correct answer

Community Expert , Jul 17, 2017 Jul 17, 2017

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Community Expert ,
Jul 17, 2017 Jul 17, 2017

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Adobe Employee ,
Jul 17, 2017 Jul 17, 2017

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