Video Files getting corrupted in creative cloud.

New Here ,
Jun 16, 2022 Jun 16, 2022

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So, I worked on a video and exported it as an mp4 file and uploaded it to creative cloud to send it to a client.

But I noticed that the videos files I uploaded are getting corruputed and are showing 0 kb, when i download them from the creative cloud. Is there any fix for this issue or should we use a different cloud service?

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Creative Cloud

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Adobe Community Professional ,
Jun 16, 2022 Jun 16, 2022

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Please let us know which program you are having problems with. Someone will be along to move this post to the appropriate product forum, where you are more likely to get an answer to your question.

* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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Adobe Community Professional ,
Jun 16, 2022 Jun 16, 2022

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If Premiere Pro:

Please post screenshots of your media properties, sequence settings, and export settings.

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