Volume license key - I have PC key but need Mac

[parscheese]

Hi,

I have a volume license key for Captivate 6. This works fine on our Windows PCs. I have a staff member that has a Mac and I want to install it on her mac but it says that the key is invalid.

Can you please tell me if my key should be valid for Mac as well?

How can I get the mac version of the key?

Thanks,

James

Monash Universtiy IT

[JatinDembla · Accepted solution]

Hi,

For captivate 6 you must have got 2 separate serial numbers for Windows and MAC. Please login on licensing.adobe.com to get the MAC version serial number.

Regards,

Jatin Dembla

[parscheese]

Hi Jatin,

Thanks for your response.

I believe we may have received both license numbers but the Mac one might

have been lost.

I tried to log in to the site but get the following error:

"Adobe does not recognize you as an authorized user of this web site.

Please contact Adobe<http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html>

for

assistance."

Please help.

Thanks,

--

James Parsons*

[private info removed by moderator]

[JatinDembla]

Please click on the below given url to get better information from Adobe Volume licensing

Contact details : http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html

Regards,

Jatin Dembla