Waiting for Hours for Photoshop CC to uninstall

Forum|Forum|7 years ago
April 20, 2018
2 replies
10932 views

I'm trying to uninstall Photoshop CC (2015.5) from Windows 7 32bit. I've tried starting form Programs and Features, which asks for permission to make changes to the system, and then launches Creative Cloud, and from Creative Cloud directly (which doesn't ask for permission) Either way, the Creative Cloud Apps tab shows Waiting... next to the app, with no other progress indicator. This goes on for hours with no sign of progress. I have about 6 GB free disk on the drive (out of 109 which is why I'm uninstalling). How do I get it to uninstall? Thanks.

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Correct answer kglad

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Kanikas

Community Manager

Moving to Creative Cloud Download & Install

kglad

Community Expert

restart your computer

uninstall everything ps cc using the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

PartyInDaCloudsAuthor

Adobe Employee

That didn't help. still just says "Waiting..." when I try to uninstall photoshop from the cc desktop app after reboot.

kglad

Correct answer

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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