Waiting... upon updating software

Forum|Forum|5 years ago
December 16, 2020
2 replies
10811 views

Recently updated to CC 5.3.1.470. Upon trying to update any CC software, I simply get "Waiting..." and nothing happens. I've let the update sit overnight, only to be greated by the same "Waiting..." My download speed is 250MBPS, so speed/internet is not an issue.

15" MBP - Mid 2017

Recently updated to Big Sur OS

2.8GHz. 2.8GHz quad-core Intel Core i7

32G Ram

225GB Free Space on internal drive

Anyone else experiencing this issue?

This topic has been closed for replies.

jenn2380

Participating Frequently

I am having the same problem and already shut down computer once, it started last night. im so frustrated

kglad

Community Expert

ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

jenn2380

Participating Frequently

Ok it is finally working. After the sudden repair caution that came up last night on adobe creative cloud app and the repair / install freezing and several reboots and attempts to start installation over. I managed to finally uninstall even though it didn't confirm the uninstall. I rebooted again, reinstalled via my apps on my account page and it then reinstalled much faster speed then the previous attempts and is now repaired. Just listing this for anyone else that may need the info. My laptop HP running Windows 10 and I had checked to make sure all updates were done on windows 10 and antivirus etc.

kglad

Community Expert

restart your computer and retry updating .

R

ryanm74547856Author

Participant

Done that multiple times (kinda the obvious first thing to try...) with the same result.

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