Wanted PS Elements and got PS Lightoom instead [Was: Have I been conned?]

[AndyGourock]

[Topic edited by moderator for clarity.]

In November, I bought a copy of "Adobe Photoshop Lightroom CC Plan" from the Amazon sale. This comes as a download with a code.

I installed it today and it has now shown me that there is no "Photoshop" element in this software whatsoever - it appears to be only "Lr" that it is downloading (a cataloguing software as far as I can see). I bought this thinking I was getting a copy of Lr (for processing Raw files) and a copy of Photoshop (for touching up images). Can someone please clarify what have bought? - I was looking for Lr and Photoshop but I don't think I've bought what I think I was getting!

Many thanks - C1 User for many years...

[Test Screen Name · Accepted solution]

There are a lot of plans, so check EXACTLY what you paid for.
They differ in the software included, AND the amount of Cloud Storage.
I observe none of them are called a "Photoshop Lightroom Plan". However, some parts of Adobe consider the full name of the product to be "Adobe Photoshop Lightroom". That's just Lightroom, e.g. here https://www.amazon.com/Adobe-Photoshop-Lightroom-Subscription-Download/dp/B076BBNCC6
Here are some examples, with US$ prices today:
- Photography Plan. $9.99/month. Lightroom, Photoshop, 20GB cloud storage
- 1TB Photography Plan. $19.99/month. Lightroom, Photoshop, 1TB cloud storage
- Photoshop plan. $20.99/month. Photoshop, 100GB cloud storage.
- 1TB Lightroom Plan. $9.99/month. Lightroom, 1TB cloud storage.

[AndyGourock]

Thanks for the reply.

Looking at the plans, the one I wanted was the Photography plan - do you know if it's possible to switch from one plan to another if they're similarly priced?

[Dave Merchant]

If you bought from Amazon then it's a prepaid "voucher" not a monthly payment; the voucher codes usually add 12 months of subscription fees to your account balance when you activate them, so Adobe may consider that you accepted the product when you entered the code. Amazon certainly do, and never give refunds. You'll have to talk direct to Adobe Customer Care by chat or phone, and see what they can do. Make sure to mention that the product name advertised on Amazon was ambiguous.

[AndyGourock]

Adobe are not interested in helping me. They say I have purchased the wrong plan, they can't change it or swop it over to another plan, even though itls the same price. Amazon however agree that the wording on the packaging is misleading - they have offered me a FULL refund even though the software has been opened and used. Now that's what I call Customer Service...Adobe can learn a thing or two from Amazon...

[Nancy OShea]

"Adobe are not interested in helping me."

Of course not.  You didn't BUY anything from Adobe.  You bought from a 3rd party re-seller (Amazon) and that's who you need to deal wtih.   Simple stuff.

[Nancy OShea]

PS Elements is not part of the Creative Cloud.  It's a light version of Photoshop aimed at the consumer market. No subscription required.  Adobe is offering PSE at a 30% discount until January 7th, 2020.

https://www.adobe.com/products/photoshop-elements.html