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AndyGourock
Participating Frequently
December 26, 2019
Answered

Wanted PS Elements and got PS Lightoom instead [Was: Have I been conned?]

  • December 26, 2019
  • 2 replies
  • 846 views

[Topic edited by moderator for clarity.]

 

In November, I bought a copy of "Adobe Photoshop Lightroom CC Plan" from the Amazon sale. This comes as a download with a code.

 

I installed it today and it has now shown me that there is no "Photoshop" element in this software whatsoever - it appears to be only "Lr" that it is downloading (a cataloguing software as far as I can see). I bought this thinking I was getting a copy of Lr (for processing Raw files) and a copy of Photoshop (for touching up images). Can someone please clarify what have bought? - I was looking for Lr and Photoshop but I don't think I've bought what I think I was getting!

 

Many thanks - C1 User for many years...

This topic has been closed for replies.
Correct answer Test Screen Name

There are a lot of plans, so check EXACTLY what you paid for.
They differ in the software included, AND the amount of Cloud Storage.
I observe none of them are called a "Photoshop Lightroom Plan". However, some parts of Adobe consider the full name of the product to be "Adobe Photoshop Lightroom". That's just Lightroom, e.g. here https://www.amazon.com/Adobe-Photoshop-Lightroom-Subscription-Download/dp/B076BBNCC6
Here are some examples, with US$ prices today:
- Photography Plan. $9.99/month. Lightroom, Photoshop, 20GB cloud storage
- 1TB Photography Plan. $19.99/month. Lightroom, Photoshop, 1TB cloud storage
- Photoshop plan. $20.99/month. Photoshop, 100GB cloud storage.
- 1TB Lightroom Plan. $9.99/month. Lightroom, 1TB cloud storage.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 26, 2019

PS Elements is not part of the Creative Cloud.  It's a light version of Photoshop aimed at the consumer market. No subscription required.  Adobe is offering PSE at a 30% discount until January 7th, 2020.

https://www.adobe.com/products/photoshop-elements.html

 

Nancy O'Shea— Product User & Community Expert
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Test Screen NameCorrect answer
Legend
December 26, 2019

There are a lot of plans, so check EXACTLY what you paid for.
They differ in the software included, AND the amount of Cloud Storage.
I observe none of them are called a "Photoshop Lightroom Plan". However, some parts of Adobe consider the full name of the product to be "Adobe Photoshop Lightroom". That's just Lightroom, e.g. here https://www.amazon.com/Adobe-Photoshop-Lightroom-Subscription-Download/dp/B076BBNCC6
Here are some examples, with US$ prices today:
- Photography Plan. $9.99/month. Lightroom, Photoshop, 20GB cloud storage
- 1TB Photography Plan. $19.99/month. Lightroom, Photoshop, 1TB cloud storage
- Photoshop plan. $20.99/month. Photoshop, 100GB cloud storage.
- 1TB Lightroom Plan. $9.99/month. Lightroom, 1TB cloud storage.

A
AndyGourockAuthor
Participating Frequently
December 26, 2019

Thanks for the reply.

 

Looking at the plans, the one I wanted was the Photography plan - do you know if it's possible to switch from one plan to another if they're similarly priced?

D
Dave Merchant
Legend
December 26, 2019

If you bought from Amazon then it's a prepaid "voucher" not a monthly payment; the voucher codes usually add 12 months of subscription fees to your account balance when you activate them, so Adobe may consider that you accepted the product when you entered the code. Amazon certainly do, and never give refunds. You'll have to talk direct to Adobe Customer Care by chat or phone, and see what they can do. Make sure to mention that the product name advertised on Amazon was ambiguous.

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