Warning message that my account doesn't support use on more than one machine.

[Little Big Ideas]

It seems to be that time of year again when opening Adobe software on either my desktop of laptop triggers a warning to appear and tell me my account doesn't support use on more than one machine. It states my password may be compromised and I need to change my password. I click on the button and it takes me to an Adobe web page in Ukranian.

This happend last year at the same time for around a month. It really doesn't instill, the greatest sense of trust in the Adobe account system. Is anyone else experiencing this?

[Ben M]

To confirm, what type of license do you have? Are you using a Creative Cloud single user subscription? If so, have you tried changing the password to confirm this is not the case? Or are you using VPNs or a unique environment that could make the software think that you are logged in simultaneously that we may be able to help provide guidance with?

[Little Big Ideas]

Hi, Thanks for taking the time to reply.  I have the same single user account that I have had since Adobe launched subscription around 14 years ago. I have two devices registered, as I have always done. This happened last year as well, it didn't fully resolve until an update happened, I changed my password numerous times and signed out and resigned in on devices. I'll try that again. The more concerning aspect is being directed to a Ukrainian version of the Adobe site, when I have always been UK based.

[kglad]

there was problem with false alerts from adobe's end in the past few days, but that's now resolved.

ie, if you're still seeing a problem:

go to your account (https://account.adobe.com > plans & payment > activated devices) and sign out from all computers.

then enable 2fa, 

sign into your computer(s).

[kglad]

if you're still seeing that message:

go to your account (https://account.adobe.com > plans & payment > activated devices) and sign out from all computers.

then enable 2fa, 

sign into your computer(s).

[kglad]

and if you need to change countries, the country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change your country on adobe.com, https://www.adobe.com/international/selector/

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

[Nancy OShea]

I hope for your sake that you have up-to-date anti-virus and anti-spyware on your system and that you use them regularly to safeguard your computer.