we are unable to start your subscription for adobe photoshop cs5.1 extended subscription edition

[Guest]

"Please Close and then re-launch your product. Yu will be prompted to start your subscription once you launch the product."

It Keeps on happening ! I Closed it then Re-Launch it ! It Happens again ! Why ? Im so pissed right now !

[Jeffrey_A_Wright]

JC_Green was the subcription working previously and is now no longer working?  Also which operating system are you using?

[Guest]

my subscription is still woring ! im using windows 7 !

[Jeffrey_A_Wright]

The following steps should allow you to resolve your difficulties:

1. Locate the hosts file.
2. Click Start, click Run, type "%systemroot% \system32\drivers\etc" and then click OK.
3. Right-click the file and select Open. Select Notepad for the application to open the hosts file.
4. Save a backup of the file. Choose File > Save As. Name the file hosts.backup and click OK.
5. Find 127.0.0.1 activate.adobe.com and delete this entry.
6. Save the file and close it.

[Guest]

what hosts file ?

[Guest]

i cant find hosts file !

[Jeffrey_A_Wright]

Were you able to locate the etc folder? 

You are also welcome to contact our support team.  They can verify that there is no problems with your subscription and provide direct guidence to resolve your difficulties.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

[Guest]

It didnt work ! I did all the instructions !

[Jeffrey_A_Wright · Accepted solution]

Try the support team then.  They will be able to verify there is not any problems with your subscription. Due to the public nature of the forums that is not something which can be handled through this route.  The link for chat support is http://adobe.ly/yxj0t6.

[noroik12345]

thank you