We can’t verify your subscription status.

New Here ,
Apr 30, 2019 Apr 30, 2019

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We can’t verify your subscription status.

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.        

I've uninstalled and reinstalled  ive disconnected and reconnected and ive refreshed the credintial manager. Im about ready to deactivate theres no reason why i should be having these issues

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Adobe Community Professional ,
Apr 30, 2019 Apr 30, 2019

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confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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New Here ,
Nov 17, 2019 Nov 17, 2019

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i do this solution but not work

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Adobe Community Professional ,
Mar 18, 2020 Mar 18, 2020

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Creative Cloud is a subscription service. You do not actually own the software, Adobe licenses you to use it. It's rather like subscribing to a newspaper. As long as you pay, you get it delivered. You stop paying for the subscription, it isn't delivered any more.

 

You do not have to "ask permission" every time you use a program. You do need to log in to activate the software on your computer. You do need to have an active internet connection at least once every 30 days so that your license to use the software can be verified. This is an anti-piracy measure.

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New Here ,
Dec 15, 2021 Dec 15, 2021

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Hey there, I am having the same issues. Our subscription cancelled due to expired card. Illustrator was still working but photoshop wouldn't. I had updated the new payment info and paid the missed payment and now both photoshop and illustrator shut down saying unable to very subscription status.

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Adobe Community Professional ,
Dec 15, 2021 Dec 15, 2021

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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Otherwise, you need to contact support

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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