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I've uninstalled and reinstalled ive disconnected and reconnected and ive refreshed the credintial manager. Im about ready to deactivate theres no reason why i should be having these issues
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confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
do you see both logos?
if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html
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i do this solution but not work
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Creative Cloud is a subscription service. You do not actually own the software, Adobe licenses you to use it. It's rather like subscribing to a newspaper. As long as you pay, you get it delivered. You stop paying for the subscription, it isn't delivered any more.
You do not have to "ask permission" every time you use a program. You do need to log in to activate the software on your computer. You do need to have an active internet connection at least once every 30 days so that your license to use the software can be verified. This is an anti-piracy measure.
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Hey there, I am having the same issues. Our subscription cancelled due to expired card. Illustrator was still working but photoshop wouldn't. I had updated the new payment info and paid the missed payment and now both photoshop and illustrator shut down saying unable to very subscription status.
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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Otherwise, you need to contact support
This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
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Same Problem here, 4 years later. No solution to be found.
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Have you tried contacting Adobe support, as in the reply by John T Smith ?
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if you have windows, disable your defender firewall to see if that's blocking your adobe connection