What access do I lose & what do I retain if I switch from Creative Suite to XD only subscription plan?

[jasmineleecc]

My subscription to the Adobe Creative Suite is ending in August. May I know how does that affect my Cloud storage and if I were to switch to a subscription for XD only and give up the suite subscription, what does that mean for my access to Creative Cloud, Portfolio Website and Behance (3 most important things to me). What do I lose access to?

Another issue is I cannot see the "change plan" button under my manage plans page.

Your support agents for your chatroom pretty much do not understand English or are able to provide competent answers or ways to deal or resolve customer issues.

Is there a way to email or leave a message to Adobe support regarding my creative suite subscription.? I don't want to stay on the line in a chatroom nor post in a forum for private issues. I can't call cos I'm outside the United States. It feels really frustrating to open a browser window to wait in a chatroom line for someone to get back to me, and then not know if an agent actually received my message.

[Test Screen Name]

It isn't clear that "switching" is even an option. There's certainly no online way to do it in my country. We have many reports that you will need to cancel one subscription, and take the new. Assume you lose everything in the cloud unless someone can tell you otherwise. This page might be relevant: Learn how to change your plan

You get the same people on the phone, and there isn't email support.

[jasmineleecc]

I'm not necessarily going to cancel my Creative Suite subscription. I need more info on exactly what services I will be losing if I switch to an XD-only subscription. I need them to list out all the services I would be losing and all services I will still keep one-by-one. Or at least they can direct me to a webpage, exact link where I can view all this information.

I'm sorry that I'm a pain-in-the-ass by asking for everything to be listed very clearly. But I need this information to make an informed decision.

[Nancy OShea · Accepted solution]

There is no such thing as a Creative Suite subscription.  Creative Suite is legacy software that's no longer sold or supported.

Creative Cloud all apps plan includes everything you have now in your Creative Cloud desktop app.  If you downgrade to a single app XD plan, items in red will remain.  

100 GB Cloud Storage

Acrobat DC

Photoshop

Illustrator

XD

Lightroom Classic

Lightroom CC

Premier Rush

Premier Pro

After Effects

Bridge

Adobe fonts

Adobe Stock

Portfolio & Behance

Spark

Adobe Color

InDesign

Dimension

Dreamweaver

Animate

Character Animator

Audition

Media Encoder

Adobe Live

Lightroom Web

InCopy

Prelude

Fuse CC (Beta)

Muse CC

Fireworks CS6

Scout CC

Gaming SDK

Extension Manager

Extend Script Toolkit

Touch App Plugins

Edge Animate CC 2015

Edge Inspect CC

Camera Raw

[Nancy OShea]

Just like it says on the website.

[John Waller]

No mention of Behance or Adobe Color in those dot points.

Don't think those Plan pricing pages are intended to be a comprehensive list of inclusions in each plan.

Even the XD Plan page is limited in its list of inclusions.

Compare plans | Adobe XD

[Nancy OShea]

Adobe Color (formerly Kuler) is an online service.  And  Behance is a free service that ties in with Portfolio.   For that matter, Bridge is also free.  I forgot to include that one. And there may be others...

https://prodesigntools.com/free-adobe-bridge-cc.html

[John Waller]

Understood.

My point is that it's hard for newbies to follow all these plan inclusions without having an intricate understanding of what is installed software and what is an included Cloud-based service. I would struggle if I had not been around Adobe for so long.

There's no single URL where everything is clearly explained.