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Participant
May 17, 2017
Answered

What is my serial number?

  • May 17, 2017
  • 2 replies
  • 668 views

My company has multiple versions of Adobe Acrobat.

Some are purchased, some are rented monthly.

I am trying to find out which serial number is on each desktop, and if they are rented or purchased.

Adobe tech support is no help whatsoever.

Does anyone know how to do this?

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

[This is an open forum, not Adobe support, please do not post personal information]

This topic has been closed for replies.
Correct answer terrymckitrick

I found the answer.

The serial numbers are encrypted and cannot be retrieved from owners individual machines.

Adobe is no help whatsoever.

Waste of time even trying to talk to them.

I found a program called Belarc Advisor that will analyze each computer, and produce a printout that reveals every serial number for all programs on the machine, as well as much other system information.

2 replies

terrymckitrickAuthorCorrect answer
Participant
May 18, 2017

I found the answer.

The serial numbers are encrypted and cannot be retrieved from owners individual machines.

Adobe is no help whatsoever.

Waste of time even trying to talk to them.

I found a program called Belarc Advisor that will analyze each computer, and produce a printout that reveals every serial number for all programs on the machine, as well as much other system information.

John T Smith
Community Expert
Community Expert
May 18, 2017

Belarc is inside the 2nd link I provided

John T Smith
Community Expert
Community Expert
May 17, 2017

Go to https://accounts.adobe.com/ and click Plans & Products on the top bar... for EACH Adobe ID

-then click VIEW YOUR PRODUCTS on the right to find a list of your programs and serial numbers

Lost information - see reply #1 in https://forums.adobe.com/thread/2008767

- page has links to programs to find an installed serial number in Mac or Windows