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igork67668590
Participant
February 18, 2018
Answered

What to do? Can't change payment method, can't order new CC

  • February 18, 2018
  • 1 reply
  • 240 views

Hello folks,

the situation:

I moved to another country and tried to change my method of payment for my CC student subscription which, obviously, is impossible.

Following a hint from this forum, I created a new mail + adobe id and placed an order for a new CC subscription (in order to cancel my current subscription afterwards).

This morning I received an mail by Adobe saying that my order for the new CC subscription has been cancelled.

What can I do? Any alternative left?

Thanks

This topic has been closed for replies.
Correct answer kglad

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 18, 2018

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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