when clicking "send me a link" it opens a new google tab and does not send me any link.

[fern_4939]

hello, i have a paid adobe membership through school.  when attempting to install apps on a computer it tells me i have to be sent a link. the only problem with this is that when i click the "send me a link button" it only opens a google browser (i dont use google, do i need to use google?) and doesnt even open gmail. i have tried with open and signed in gmail accs in the google browser and it still wont send any link or give an explanation. I know the app i am trying to install works on this device and meets all requirments. this isnt a one day thing, i tried a couple months ago and the same thing happened. 

[kglad]

is your subscription managed by you or your school?

[fern_4939]

my school, but its possible for the other students my teacher has worked with

[kglad · Accepted solution]

contact your admin, https://helpx.adobe.com/manage-account/kb/double-charge-on-bill.html