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Adobe_PeterHuang
Adobe_PeterHuang
Participant
June 19, 2014
Answered

When I install Flash Professional CC 2014, I got the Error: DW039: Failed to load deployment File

  • June 19, 2014
  • 10 replies
  • 12295 views

When I install Flash Professional CC 2014, I got the Error:

Exit Code: 16 Please see specific errors below for troubleshooting.

For example,  ERROR: DW039 ... 

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s) 

ERROR: DW039: Failed to load deployment File

-------------------------------------------------------------------------------------

      This topic has been closed for replies.
      Correct answer Adobe_PeterHuang

      Liuweiheng I would recommend contacting our support team with assistance reviewing your installation log files for additional errors.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.


      I found the solution: Please launch "Creative Cloud" client -> Preferences -> Select language English (International) -> restart the Creative Cloud client and reinstall Flash CC 2014. It works for me. Before that, my setting of language is Chinese.

      It's a bug, please fix it ASAP.

      10 replies

      nayeon hannahk17805041
      nayeon hannahk17805041
      Participant
      February 8, 2015

      I really appreciate to peterHuang!!!! I solve this problem to change language. I use adobe CC  in korean. Photoshop, Illustrator and so on they work well except flash.

      J
      Jeff Chan1
      Participant
      April 19, 2015

      This Bug still there....it's been a long time, can we fix it? Thanks!

      B
      bobbizhx
      Participant
      November 13, 2014

      I had the same problem. it worked to change the language. Thanks

      H
      Hammond W
      Participant
      July 12, 2014

      The solution mentioned above doesn't work for me.

      Change language, restart Macbook, error again, change language back and forth, restart every time, it just doesn't work.


      I was installing same app - Flash Professional CC 2014.

      I got the same error

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 1 error(s)

      ERROR: DW039: Failed to load deployment File

      -------------------------------------------------------------------------------------

      So, same problem, same question.

      C
      chcheng0925
      Participant
      July 2, 2014

      No, the solution which provided by PeterHuang is not perfect. Today I launched Creative Cloud client and changed the language to English (International). After relaunching Creative Cloud client, I still got the problem.

      Also, why you guys think that changing the language is the solution? I am working for a big company in China. It will be a big problem if they can't use Chinese-version Flash.

      Any update of the problem?

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      July 2, 2014

      Chcheng0925 I would recommend you start a new discussion with the specifics of the error you are experiencing and the solutions you have tried implementing.

      J__Rsun
      J__Rsun
      Participant
      June 22, 2014

      Thanks Peter for providing the temporary solution. Exactly it's a bug, I think so.

      Adobe_PeterHuang
      Adobe_PeterHuangAuthor
      Participant
      June 20, 2014

      Yes. My system is Mac OS 10.9.3.

      Every time when install at 42%, it shows in extracting or unzipping progress and then will show the error....

      F
      Foenix
      Participant
      June 20, 2014

      Same here.

      Exit Code: 16

      Please see specific errors below for troubleshooting. For example, ERROR: DW039 ...

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 1 error(s)

      ERROR: DW039: Failed to load deployment File

      -------------------------------------------------------------------------------------

      Mac OS X 10.9.3

      I've tried many times to reinstall it, but same error happened time after time...

      S
      SKHung
      Participant
      June 20, 2014

      I met this problem in Mac OSX Mavericks, too!

      I doubt the source file in Adobe server maybe had problem....

      L
      liuweiheng
      Participant
      June 19, 2014

      Me too !!!!

      Exit Code: 16

      Please see specific errors below for troubleshooting. For example, ERROR: DW039 ...

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 1 error(s)

      ERROR: DW039: Failed to load deployment File

      -------------------------------------------------------------------------------------

      Mac OS X 10.9.3

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        June 19, 2014

        Please try running the installation again.  You can find more information regarding Exit Code 16 at Installation, launch log errors | CS5, CS5.5, CS6, CCM.

        If you continue to face difficulties then you may be experiencing download errors.  Please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for actions which can be taken to resolve download errors.

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        June 20, 2014

        I found the solution: Please launch "Creative Cloud" client -> Preferences -> Select language English (International) -> restart the Creative Cloud client and reinstall Flash CC 2014. It works for me. Before that, my setting of language is Chinese.

        It's a bug, please fix it ASAP.


        Adobe_PeterHuang do any of your User accounts utilize the Chinese language setting?  What about the Root User account what language is that set for?

        Mooors
        Mooors
        Participant
        June 19, 2014

        me too,

        Exit Code: 16

        Please see specific errors below for troubleshooting. For example, ERROR: DW039 ...

        -------------------------------------- Summary --------------------------------------

        - 0 fatal error(s), 1 error(s)

        ERROR: DW039: Failed to load deployment File

        -------------------------------------------------------------------------------------

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