When installing CC, I recieve error message 'Download error.Please contact custumer support"

[problem 1]

today I'll try to install Adobe CC, so I recieve error message 'Download error.Please contact custumer support". I've search on the internet,and nothing was helpful.

[Mylenium]

Nobody can tell you anything without proper system info or other technical details. You cannot find anything because you are not offering the right info.

Mylenium

[problem 1]

Laptop Asus with system Windows 7 home premium 64 bit. I've try several times to delete opm.db file and to reinstall. Did not work, I still has a problem. Here's a picture

[Govardhan.V]

You can perform steps from beginning one more time.

1 )Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .

Under Program and Features list , locate Adobe Creative Cloud and uninstall the same.

2) Navigate to C:\Program Files (x86)\Common Files\Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

3) Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder.

4) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Important :  Disable AntiVirus and Firewall temporarily.

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud

Once the installation process is completed, try loading Apps tab and check,

Still face same issue , create new Admin account on your Windows computer and launch Creative Cloud desktop app and try loading Apps list.

[Sheena Kaul · Accepted solution]

Hi,

Please refer to the threads below where this issue has been discussed:

Creative Cloud "Download Error" message

Creative Cloud - Download error - stubborn error

Regards,

Sheena

[problem 1]

Thank's! It really do help!