when installing updates, it says "failed to update"

[irinan53229129]

In creative cloud, when installing updates, it says "failed to update" and not other option

[Megha Rawat]

Please let us know the error code and operating system version as well.

Refer:Error code 2 or 50: Creative Cloud desktop app update failed

Will help accordingly.

Hope this helps.

Regards

Megha Rawat

[Anupriya Khare]

Could you please provide the screenshot of the error message. This will help us a lot with resolution.

Regards,

Anupriya Khare

[Anupriya Khare]

Hi Johannes,

Please refer the links below.

• Error downloading or updating Adobe Creative Cloud apps
• Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite appli...
• Creative Cloud will not launch - can't reach servers, maybe because the firewall is blocking it
• Unable to reach Adobe servers when opening Creative Cloud

Hope this will help you.

Regards,

Anupriya Khare

[jgeenen · Accepted solution]

Finally (on Saturday morning CET ) the problem solved without intervention. I assume, it was not a configuration or software issue but an overload or timeout issue. If that is the case, it would be good to have somewhat more meaningful error messages in CC updater.

Thanks again,

Johannes

[Pattie-F]

moving  to Creative Cloud Download & Install