Participating Frequently

Answered

When trying to upgrade Creative Cloud desktop app I get error 205 at 42% installed

Forum|Forum|8 years ago
April 4, 2017
7 replies
7421 views

We discovered that our SonicWall is detecting the download as a virus. I was trying to download the full product at Download Creative Cloud desktop app and discovered that this location does not currently have the latest version, so Creative Cloud desktop app still tries to upgrade to version 4. Can someone please update that web page so we have the latest full product available for download?

Creative Cloud

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

It appears the new version is now available...

Garyv19142592 you are correct version 4.0.1.188 is now available for direct download at Download Creative Cloud desktop app .

Niels-PsionicGamer

Participant

i may or may not have found an incredibly stupid and timeconsuming solution for this problem. sharing it just incase the download that Jeff provided doesn't work. copy all your files to a hard drive (just in case you mess up) and spam system restore (the one that doesn't delete your files). it took me 2 system restores to get to a point on my laptop where i could use Adobe CC again. it might work for some people. just sharing with you guys! success with fixing the 205 error!

oh and P.S Adobe: fix your CC. like, right now if you can. we're not the only people that are/were affected by this error.

A

Amsphere Wills

Known Participant

Having the same issue with a new joiners app. I tried to run the uninstaller to remove the current app and then download the latest version but the uninstaller won't work says it's an old version and is currently in use but we shut everything down and it still won't run

Jeffrey_A_Wright

Community Manager

Amsphere Wills if you are facing additional errors updating the Adobe Creative Cloud desktop application then please utilize the Adobe Creative Cloud desktop application uninstaller utility available for download at Uninstall the Adobe Creative Cloud desktop application .

If you are continuing to encounter repeated errors when downloading, Error 205, then you can download the installation files for version 4.0.1.188 of the Adobe Creative Cloud desktop application at Download Creative Cloud desktop app..

For future viewers of this discussion if you would like assistance resolve Error 205 you are welcome to contact our support team directly at Contact Customer Care . You can also find additional details on how to resolve Error 205, and other download errors, at Troubleshoot Adobe Creative Cloud download and install issues..

A

Amsphere Wills

Known Participant

I was on to Adobe for nearly 2 hours yesterday trying to fix this and they sent me a CC app setup file from them directly so had to uninstall and reinstall but still had the issue.

I checked the file and it was the 2016 version of CC, which would explain why the problem kept happening. You could use the support chat service and ask for the setup file for the new version 4.

Jeffrey_A_Wright

Community Manager

Moving this discussion to the Creative Cloud Download & Install forum.

Garyv19142592, Amsphere%20Wills, and Niels-PsionicGamer you can find details regarding Error 205 at Troubleshoot Adobe Creative Cloud download and install issues . I am sorry that you are affected by this error but it occurs when validation of the download file has failed multiple times. I would recommend configuring your security software to allow the installation of the Adobe Creative Cloud desktop application.

You are also welcome to bookmark Download Creative Cloud desktop app as it will be updated with a direct download of the installation files for the Adobe Creative Cloud desktop application once available. If you do leave Error 205 unresolved however then it is likely you will encounter additional difficulties updating the Adobe applications or utilizing our services.

For complete details on required network configurations for using a Creative Cloud Membership, and the associated services, see https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf.

Jeffrey_A_Wright

Community Manager

Please explain this to us who have had CC installed for the last couple of years on our same network and aren't using this security software AND checked with our IT dept (I work in this dept) to confirm no recent changes have been made to start blocking your URLS or ports??? I have literally tried and tested EVERY suggestion across your forums and other sites to fix this with zero success. I also confirmed with a colleague OFF SITE and OUT OF STATE who confirmed with her IT admin and tested on a PRIVATE network and also is experiencing the SAME issues. She called your support and was told this was a "Global issue" and would be contacted when fixed....??

Also why is it that 2 of your phone support techs offer no help and said they are working on a fix and due to some recent update/changes made on YOUR end. I am confused with your continued posts suggesting that its due to security software and only happening to a handful of people?

Markos93261790 error 205 indicates that the validation process has repeatedly failed when attempting to verify the files downloaded. Software firewalls, or other security software, typically cause these type of failures to occur. Details on how to adjust the settings can be found in post #8 of this discussion.

I reviewed the two cases you have opened on this issue, case 0188816594 and 0221655462, and they are still being reviewed. Please continue to work directly with our support team for direct assistance Markos93261790.

I have personally done several reviews on Error 205 Markos93261790 and I am not showing a large number of individuals affected by this error. I will continue to investigate but I would recommend bookmarking Download Creative Cloud desktop app as an updated direct download of the Creative Cloud desktop app will be made available once necessary testing is completed.

A

Amsphere Wills

Known Participant

Managed to get it working again this morning. Our external IT company turned off the firewall rule that was marking the download as a virus, which allowed it to update. I then signed out of [email address removed] and re-verified my account and so far it is working. All libraries are back and have access to Typekit again.

But the firewall rule was put back again after download. It is still an Adobe issue as never had this in past, so whatever is corrupted on the site they need to fix.

You may have to do a force shut using Task manager of all things Adobe turn off the firewall rule and start again.

Niels-PsionicGamer

Participant

me too. goddammit i got schoolwork due 3 weeks from now and now i can't work on it because CC won't install >_<

G

garyv19142592Author

Participating Frequently

I was able to upgrade on a laptop after I used my cell phone as a WiFi hot spot. Obviously not an option on most desktop machines. It's likely that whatever firewall you are behind is blocking the download. Until they find a fix I can only hope Adobe will provide a download link to the full product.