Where can I find the serial number on my Adobe product box?

[Jeffrey_A_Wright]

You can usually locate the serial number on the back of the CD or DVD case.  If you have an envelope for your software then it may be located on the envelope instead. 

For more help locating your serial number, see Find a serial number, or try this focused search.

[diana1231]

Hi Jeff,

I am having the same problem as Connor.  I purchased this from Best Buy back in July.  Is there anyway that will help?  If my proof of purchase just on my credit card statement? 

[Jeffrey_A_Wright]

diana1231 if you are facing difficulties with redeeming your redemption code then please see Redemption Code Help for information on how to redeem the redemption code.

[bettinab52]

This company is ridiculous there is zero support. I'd think sign up for the"cloud" free trial then they might answer you. My product is brand new and there has been zero support for it.

[Connor_McGarry]

Okay thanks Jeff but that Contact Customer Care link does not allow me to connect on to a chat with a live agent. It just takes me through a series of questions then sends me back to forums.

How can I access this .

[Jeffrey_A_Wright]

Connor_McGarry I have reported the issue for the moment please choose Creative Cloud as your product.

[KaatDS]

I need my serial number to install a license to my other computer.
I once downloaded adobe Photoshop CS6 from the adobe website,

but when I search for my serial number there I cannot find my purchase. I don't have a purchase history and it seems like I didn't download any product.
I also can't find the email with the serial number anymore...

[Jeffrey_A_Wright]

KaatDS if you are unable to locate the serial number under your account then please contact our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/1aYjbSC.  Our chat representatives can provide a personalized experience to resolve the issues you describe.

[garyatull]

Adobe photoshop, element 12 from COSTCO

[Guest]

For the COSTCO version of Photoshop Elements there is a plain white inner box inside the outer printed box. You must pull or tear out the inner box and the SN is on that plain white box. Unbelievable but true.

[Sha_Del]

Thankx, i needed the answer for someone that contacted me about this same issue

[NDGator]

Jeff, I am trying to install Photoshop Elements 11 that was a Christmas gift a from a couple of years back.  I have three numbers on the back of the box and have tried all three and get invalid number for each of them.  There is nothing printed on the sleeve.  This really is ridiculous folks.  My only recourse is a forum.  Really...

What have you got for me?

[MadisonLeupp]

Hi NDGator, can you private message me the 3 numbers you have on your box? I'll see what we can do to help. Thanks, Madison

[en7eleven]

Hi,

I can't find the serial number on the back of the CD or DVD case. Please help. I'm using Adobe creative suite 5 design premium.

[Jeffrey_A_Wright]

en7eleven what is preventing locating the serial number on the DVD case?  Please review this discussion and the linked documents for information on how to locate the serial number on the software box - Find your serial number quickly.

[dough17691412]

I want to try the home use program for adobe acrobat which requires a serial number.  When I received my laptop, Acrobat was already installed by my company.  How can I find the serial number from within the program itself or through other means so that I can register for the home use program?

[jaquelinf37692303]

Got a new Mac but it looks like some components of Elements 9 didn't transfer from my old Mac.  Want to reinstall, have the DVD and instruction booklet but can't find the serial number anywhere.  Help!

[diana1231]

Hi, I only have the CD and cannot find the box or original casing it came in with the serial number. I have it downloaded on my old computer but got a new MAC that doesn't have CD drive.  Any idea how I can download it?

[Guest]

Jeff,

I am trying to install elements 13.  I have box, and CD.  There are some numbers on both, none of which will fit the serial number boxes in the installation.  Please help

[Jeffrey_A_Wright]

Heatherl62592796 please contact our support team directly at Contact Customer Care to resolve any difficulties you are facing utilizing the serial number provided.

[scotts10563364]

Hello, are you there?

[joanc19636246]

the screen for the serial # only has 6 boxes and all the #s on the product and e-mail are 8 digets.

[quata52]

I don't find the email from Adobe and I've tried going into My Adobe but I still can find it

[nhpong]

Dear all

I have installed CS6 on my PC, but i lose my CD Packing box, it now only remains the CD hard copy without serial number,

is this possible to get back my serial number for the installation later?

thanks