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M
mulldb2
Participant
October 13, 2015
Answered

Where to re-download CS6 Master Collection? [was: lost disc]

  • October 13, 2015
  • 2 replies
  • 41668 views

I bought the CS6 Master Collection several years ago for my son. We moved since then to a new home. Now I've had to reformat the whole computer and reinstall everything from scratch.

Yes, you guessed it!  I'm not able to find either my install discs or the software backup that I thought I had on an external hard drive.  I have my original serial numbers for both Windows and Mac.  Is there someplace that I can re-download the Master Collection?

Many thanks!

Dave

    Correct answer Kanikas

    HI,

    Refer to below link for download :-

    Download Creative Suite 6 applications

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 2, 2020

    For CS6 and earlier you may download ONLY if you bought direct from Adobe via download
    -Log-in to your account and click this link https://account.adobe.com/products
    --click Order history on the left and then the link to your order that will show on the right
    --and finally click the link "Downloads and serial numbers" that will appear
    --as always, write the serial number in a text file AND copy that text file and the
    ---download file(s) to an external drive (or two) to be sure you have what you need
    -if you did not buy direct from Adobe via download you must find your original install
    --if you have an Education or volume license you MUST use your original media
    --the link for an Education or volume license download is not available at all
    -if you bought a disc and don't have a drive you will need to buy an external USB drive
    -if you bought a download from a 3rd party vendor you will need to contact that vendor

    Kanikas
    Community Manager
    KanikasCommunity ManagerCorrect answer
    Community Manager
    October 13, 2015

    HI,

    Refer to below link for download :-

    Download Creative Suite 6 applications

      M
      Mira-gabi
      Participant
      September 15, 2016

      Hi, So i have a similar issue as this user, however, because the CS6 is no longer available for online purchase i don't know how to go about getting my product back? I have the serial number for it, but do I need to sign up for the creative cloud trial in order to re-download the collection or...?

        joannaf94642685
        joannaf94642685
        Participant
        January 2, 2020

        Hello! Why is so hard to download products I bought ? I'm trying to find the way so long on your website? It should be easy!!!!!!!!!!!!! I coudnt fing first Lightroom 4, now again problem with Master Collection ..........?????????

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