White box after installation with nothing on it except for an X ( Trial Version)

Forum|Forum|7 years ago
January 12, 2019
1 reply
4707 views

I have just installed the trial version of Illustrator and every time I open it there is a white box which doesn't let me do anything. The only thing that is visible on this box is an 'X'. As soon as that X is clicked, Illustrator gets closed. Please help. Thank you ^^

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Correct answer Jeffrey_A_Wright

Yes, the same that the browser isn't supported. I am about to download safari and check if that works.

Coco Cancan, if Javascript is being blocked in multiple web browsers then please review any installed security software that may be blocking access. Javascript is used as part of the download, install, and running of Adobe applications.

Monika Gause

Community Expert

Can you try and turn off your internet connection and see if it works?

C

coco cancanAuthor

Participating Frequently

Thank you Monika ^^ I did that and apparently, it was something about the subscription. When I clicked at the X on the tour box behind the white box, it started working. Thank you for suggesting that, you made my day =)))

Jeffrey_A_Wright

Correct answer

Community Manager

Yes, the same that the browser isn't supported. I am about to download safari and check if that works.

Coco Cancan, if Javascript is being blocked in multiple web browsers then please review any installed security software that may be blocking access. Javascript is used as part of the download, install, and running of Adobe applications.

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