Why am I getting trial version when trying to open software that I purchased (lightroom5)?

[reginab8929]

Why am I getting trial version when trying to open software that I purchased (lightroom5)?

[kglad]

did you purchase lightroom5 or lightroom 6?

or do you have a subscription?

[reginab8929]

The disk says lightroom 5

Sent from my Verizon Wireless 4G LTE smartphone

[kglad]

open lr > click help > click register or sign-in or license or anything that looks similar.

enter your serial number when prompted.

[reginab8929]

Did all of that previously when installing software. Even registered serial number! Worked fine for about a week.  Now every time I click on App. it says "trial version" with ## remaining days.

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[kglad]

  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[reginab8929]

Tried that this morning and was sent to forums.  Said "they dont support LR5" and told me to post question in forum.

Sent from my Verizon Wireless 4G LTE smartphone

[Jeffrey_A_Wright]

Reginab8929 I am sorry you are facing difficulties utilizing your licensed version of Photoshop Lightroom 5.  Are you utilizing the serial number registered under your account at http:///www.adobe.com/?  You can find details on how to locate your registered serial number at Find your Adobe product serial number quickly..

Has Lightroom 5 ever worked on this computer?  If so was there any changes that occurred prior to being put into a trial state?  Finally what operating system are you installing Photoshop Lightroom 5 on?

[reginab8929]

Yes, it worked for about a week, up until a few days ago!  The software is registered in my name and this has been confirmed.  However, I can't get any help as to why it is now coming up as a trial.  Nothing has changed on my unit!  I'm a bit frustrated as Adobe customer support will only assist if it relates to their latest version.  Something about this is unfair to the customers that have supported them through out their many versions.

I'm definitely not enthusiastic about trying any newer versions  or anymore Adobe products, as I can't even get help with what I currently have!  Terribly upset about this situation.......

[Govardhan.V]

In this case , you may try deleting Lightroom registration and Cookie file .

Then when you launch Lightroom application , you shud get a pop up option to enter serial number , Enter serial number again and re-activate the app.

Windows :

C:> ProgramData > Adobe> Lightroom.   [ ProgramData will be hidden by default ]

Mac:

/Library/Application Support/Adobe/Lightroom      [ System Library ]

or check under   ~/Library/Application Support/Adobe/Lightroom  [ User Library ]

[reginab8929]

Tried that..  File is empty  and ran CC  cleaner.  Still no change.

Sent from my Verizon Wireless 4G LTE smartphone

[Govardhan.V]

Was the Lightroom folder under Program Data > Adobe  was empty ?

Have you installed any other Adobe apps using serial number ?

[reginab8929]

No, but my brother installed a trial version of Lr 4 or 5 prior to my purchasing the software.  I did an uninstall prior to installing the disk. After the disk installed I registered the software and everything worked fine.

I had other Adobe products (e.g. Elements 10) that came pre-installed on my computer.  But they stopped working when I did the Windows 10 upgrade.

Sent from my Verizon Wireless 4G LTE smartphone

[Jeffrey_A_Wright]

Reginab8929 is your Lightroom 5.0 serial number accepted or do you receive a message the serial number is invalid.

You indicated that other Adobe software stopped working since the upgrade to Windows 10.  You also indicated you ran the CC Cleaner Tool available at Use the Adobe Creative Cloud Cleaner Tool to solve installation problems..  Did you run all available Adobe uninstallers prior to running the CC Cleaner Tool?  This would include any available uninstallers for Photoshop Elements and Premiere Elements.

[reginab8929]

1) Yes my serial number was accepted and is registered, 2) worked fine for about a week  3) but now appears to be a trial when opening.  It lets me into the app. but it is on countdown! 

-- I used a CC cleaner that is on my system desktop not sure if it is Adobe product or not will check to verify.

Not familiar with any other Adobe uninstallers. Sorry but I am  new to a lot of this.

My Adobe Elements stopped working months ago after the upgrade but appeats to still be installed, however sends an error when trying to open. Cannot access it at all!

Sent from my Verizon Wireless 4G LTE smartphone

[Jeffrey_A_Wright · Accepted solution]

Thank you for the update Reginab8929.  It does sounds like all of this behavior is due to the upgrade experience to Windows 10.  The steps Brucgov was offering was an attempt to clean out the licensing data which was damaged by the upgrade.

I would recommend going through the steps listed in Use the Adobe Creative Cloud Cleaner Tool to solve installation problems again.  In particular it is important to complete Step 2 prior to running the CC Cleaner Tool. You will want to remove any installed Adobe software titles.

If you need a fresh copy of the installation files for Lightroom 5.7.1 they are available at Adobe - Lightroom : For Windows..  Please feel free to update this discussion if you have any questions on using the uninstallers or CC Cleaner Tool.

[reginab8929]

Also note:  I  am on Win 10

Sent from my Verizon Wireless 4G LTE smartphone

[Tanusree]

Hi,

Please see Stop Creative Cloud 2015 from reverting to trial mode

Adobe Photoshop CC Reverted to Trial Mode?

creative cloud software says my free trial has expired, but I have a paid subscription

CC subscription just reverted to trial and no longer works (Flash CC / CS6)

Hope this helps!