Why can i no longer access Indesign after updating to 2015?

[adamfgforce]

I currently am billed monthly for a single app, Indesign, and today I updated to the 2015 version and now cannot access the program. My account does not show my membership anymore and is asking me to sign up again. I was just billed on August 21, 2015 and was using the program yesterday. After the 2015 update I seem to have lost my access and membership. I don't wan to sign up again and be double charged monthly.

I have checked my account details. Sent adobe a note on Facebook after going in circles trying to get chat help, which does not see to exist now (tried on multiple browsers)

I'm on a iMAC with Yosemite.

[Bani Verma · Accepted solution]

Hi,

You may want to refer to the instructions in the below links:

Sign in and sign out to activate Creative Cloud apps

Creative Cloud applications revert to trial mode after an update to CC 2015

Activation and deactivation troubleshooting

Creative Cloud sign-in errors

Let us know if this helps.

Regards,

Bani

[adamfgforce]

Thanks Bani,

after a few more attempts and page refreshes the chat option populated for some reason and i was able to talk to someone for the fix.

[Bani Verma]

Glad to know that the issue is resolved now, enjoy your software.

Regards,

Bani