Why can I not download Photoshop 13, I paid for it

[ggsue]

I can not download Photoshop 13, why no? no matter what or where I go. If I can't download it I want my money back

@

[VarunS-NrjXZ4]

Hi Sue

Please provide complete error message you receive while downloading Photoshop Elements 13 ?

Thanks

Varun

[ggsue]

I can't even get that far to do anything

[ggsue]

/Where do I find the cookies

[Ned Murphy · Accepted solution]

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

[ggsue]

I'm so feed up with everything