Why can I not instal Lightroom 6 onto my Mac Book Pro?

Question

My friend purchased Adobe Photoshop Lightroom 6 as a gift. I have tried to install it on my Mac. Had problems initially to get the installer to work, then when it finally worked when I entered the serial number it says not genuine product but it is. It was bought from a reputable shop, it is in the branded box with 'Genuine' Adobe hologram sticker and the disc is original (you can tell it's not a counterfeit). I am running on Yosemite. Any help would be greatly appreciated. My friend lives in New Jersey and I am in the UK......could that have any impact? Any help would be greatly appreciated.

Govardhan.V · Accepted Answer

Step 1 ) If Present , Trash Adobe Application Manager folder from Applications > Utilities. Step 2) Click on the below link and download Adobe Application Manager and install the same .http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmgOnce the installation process is completed, installation box will disappear.Then open " Applications"  folder and locate Adobe Application Manager launch icon and double click on it and update.It will launch Adobe Creative Cloud app. Quit it .Make sure to Force Quit Creative Cloud process from Activity Monitor .Then try to install Lightroom , it shud work.

Govardhan.V · Answer

Are you getting error message as " ​"Adobe Genuine Software Validation Failure. The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit." ??

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