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Mwenda N
Mwenda N
Participant
April 19, 2017
Answered

Why can't I buy Adobe CC direct from your website?

  • April 19, 2017
  • 4 replies
  • 5773 views

Genuinely asking why I cannot buy Adobe Creative Cloud​ in Kenya (Africa) online. The resellers are offering it at roughly $1250 and for the web bundle $556. And its supposed to be a one time payment. Why can't I subscribe to a monthly plan online? I have the money...

Correct answer Dave Merchant

Adobe only offers subscriptions in a narrow selection of countries. For everyone else, resellers are the only choice - and the prices they charge are usually higher because they know you have no alternative.

http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf

4 replies

B
benh87244211
Participant
April 20, 2018

I was so dissapointed about a couple years back when Adobe allowed me the 30day free trial and when I was ready to buy a subscription, they told me NO! Why then allow me the free trial anyway? I was ready to pay for the suite and very eager at that. Is it a case where they are trying to keep artists in a certain region of the world (the first world as they call it) ahead of the curve thus trying to keep us in relative poverty creatively and financially? What's the sense?

    N
    Nicholas Omolo
    Participant
    June 14, 2019

    Very correct, they're trying to suppress us

    K
    Kafuna
    Participant
    April 1, 2020

    2020 and still "Not Allowed" in your region!!! What is wrong with these people!!

      ericl3450361
      ericl3450361
      Participant
      March 17, 2018

      Adobe should do something about this. As already pointed out, we are willing to pay for this service same way users from the ”allowed regions” are. The Kenya market is mature now as we are already purchasing individual subscriptions from Microsoft et et cetera. Do something about this Adobe...

        mrmuchiri
        mrmuchiri
        Participant
        September 26, 2017

        We are Amazon, Google, Microsoft etc customers using the same payments infrastructure that Adobe would be using to serve us anyway. It makes no sense. All it does is create a market for black market software which will, in the end, make it very difficult for Adobe to enter this market. They should ask Microsoft how licenses for Windows worked out for them.

        It is a royal crying shame, that's what it is.

          K
          kilimom68746066
          Participant
          February 24, 2018

          Support you fully here. I bought an Office 365 subscription. No issues! This is a real business opportunity lost by Adobe. You'd expect them to be ahead of the curve but... How disappointing!

            D
            Dave MerchantCorrect answer
            Legend
            April 19, 2017

            Adobe only offers subscriptions in a narrow selection of countries. For everyone else, resellers are the only choice - and the prices they charge are usually higher because they know you have no alternative.

            http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf

            Mwenda N
            Mwenda NAuthor
            Participant
            April 20, 2017

            It still doesnt answer the question why. The software works the same in all countries. So why???

              D
              Dave Merchant
              Legend
              April 20, 2017

              Adobe does not talk about why they only sell in certain countries. In a very small number of cases it is due to international trade sanctions, but for the rest it will be things like cost of local tax compliance, high rates of credit card fraud, etc.

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