Why can't i cancel my subscription?

Question

So, in April i bought a month of After Effects. It supposedly was for just a month, but Adobe aparently is still renewing automatically. How can i stop this from happening? The cancel option simply doesn't appear:

Adobe isn't even being able to take money from my account because when i bought AE, i used a temporary card...because...i only needed it for a month!

How do i cancel this?

Nancy OShea · Accepted Answer

The problem with your credit card is no doubt preventing any further action on your account. You need to resolve that problem first with a new valid credit card.

According to the terms of service you agreed to when joining, your monthly plan auto renews until you officially cancel it.

Adobe Subscription and Cancellation Terms | Adobe

kglad · Answer

https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded