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bmccoy2
Participant
August 8, 2016
Answered

Why can't I download Photoshop CC 2015.5 on my home desktop?

  • August 8, 2016
  • 1 reply
  • 365 views

My Creative Cloud app won't allow me to download PS CC 2015.5 on my home desktop. I have an account through the university where I teach.

I have pasted the error messages I receive every time I try to download Photoshop. Adobed tells me to rename the filke and try again but it doesn't tell me HOW to rename the file.

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Exit Code: 146

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobePreview1.2.0All-win64', version:1.2.0

FATAL: Error occurred in install of package (Name: AdobePreview1.2.0All-win64 Version: 1.2.0). Error code: '146'

WARN: Failed to move directory 'C:\adobeTemp\ETR7D2.tmp\1\Application\preview.generate' to 'C:\Program Files\Common Files\Adobe\Plug-Ins\CC\Generator\preview20155.generate'

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This topic has been closed for replies.
Correct answer Bani Verma

Hi Bmccoy2,

For details on how to resolve Error Code 146 see Resolve Error Code 146 encountered while installing Creative Cloud desktop apps... .

You are welcome to update this discussion if you have any questions regarding the steps listed in the document.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
August 15, 2016

Hi Bmccoy2,

For details on how to resolve Error Code 146 see Resolve Error Code 146 encountered while installing Creative Cloud desktop apps... .

You are welcome to update this discussion if you have any questions regarding the steps listed in the document.