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3 replies

Tacafy大尉
Legend
September 16, 2019

Hello.

Basically, XD is an application that supports Windows 10 or later.
Was there any other error message during installation?

There seems to be a Chinese display to see the screen.
Creative Cloud provided in China does not provide cloud storage.
Since XD uses cloud storage, installation may not be possible.

https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

for example, services are not available in China

kglad
Community Expert
Community Expert
August 16, 2019

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

Jeffrey_A_Wright
Community Manager
Community Manager
August 16, 2019

Imzqz, I am sorry but what error message are you seeing in the picture you posted?  Are you using the process listed in Learn how to download your Adobe Creative Cloud apps to download and install Adobe XD?