why can't i install cloud creative? my laptop is macbook air(10.10.3)

[chianungc98502967]

i can't install cloud creative, it always said dowload error...

[Govardhan.V]

Are you getting error message as  'Download Error'  under Apps tab menu in Creative Cloud application ?

[chianungc98502967]

yes!!

what can i do?

thank you

[Govardhan.V]

Below Download Error message , may I know whether you have the option button as  'Download Creative Cloud"  or  'Reload Applications"  ?

Download Error is of 2 types. let me know the option button name below Download Error message.

I will provide you steps

[chianungc98502967]

this one~

'Download Creative Cloud"

thank you

[Govardhan.V]

To aviod future error . Instead of simply renaming and try , it is better to remove and perform clean installation process.

Quit Creative Cloud Application and close all Adobe applications.

1) Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2) Trash Adobe Creative Cloud from Applications well.

3)

1) Right click on Finder icon and  select "Go-ToFolder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

4)

1) Right click on Finder icon and  select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

5)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jc...

6)

1)Please click on Apple menu icon and select System Preferences, and then click Network.

2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).
3)Then click on Advanced button and click Proxies Tab.
4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
5)Then click on Apply Now button.

7) Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud

[Govardhan.V]

Still same ??

Quit Creative Cloud application.

Provide full permissions to both Adobe folders from both ~/library and /library and then launch Creative cloud application again and try try load apps list and check.

You may refer below link :

How to fix download error on Adobe Creative Cloud

[chianungc98502967 · Accepted solution]

notification shows this...

[Govardhan.V]

Please refer below link :

https://forums.adobe.com/thread/1828087

Make sure that you had provided full permissions to ~/library/Application Support/ Adobe. 

[Sheena Kaul]

Hi,

In case of Download error, please refer to the threads below:

Creative Cloud "Download Error" message

Creative Cloud - Download error - stubborn error

Regards,

Sheena