Why creative clouds charging me 4 times a month?

Question

I recently got the message of 'please check your billing information' even though I have enough money in my debit card.

And after browsing my payment log carefully, I found out that Adobe kept charging me with former subscriptions.

Why are you doing this? Is this the way you earned a lot of money? I'm really upset about this situation.

For clarity, I also check my bank balance log, and especially in Sep 2018, Adobe just charged me 3 times in one card and one more time in another card.

I never use my creative clouds account in another computer other than my mac. This is absurd. Adobe should let me know my former subscriptions were alive or just automatically canceled them.

Please check my billing history and refund all the additional charges.

Ned Murphy · Accepted Answer

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

Test Screen Name · Answer

Not sure what you mean by “former subscriptions”. A subscription continues forever until you cancel. Why would you take another one?

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