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ruhisoni
ruhisoni
Participant
January 10, 2017
Answered

Why digital river countries doesn't have Subscription manage page?

  • January 10, 2017
  • 1 reply
  • 1857 views

I recently was trying to cancel my subscription until 19th of this Jan to switch to another plan for different software but to my surprise, I was not able to get to the page for cancellation. Then I followed the instructions on the website and the switch and cancel page were not there as shown in the instructions. I contacted the customer care and they said that I belong to a country with the digital river (I don't even know what that means) and we are not provided with the manage page. My question is why? Do we pay less for the software or what? It's the same with Adobe stock!

This topic has been closed for replies.
Correct answer kglad

"Digital River (including Digital River International SARL. and Digital River Taiwan and Digital River Korea) is an Adobe approved e-commerce reseller. You are buying Adobe products from a valid Adobe store and the e-commerce services for this store are provided by Digital River. Digital River is the merchant of record."

apparently there are hurdles for non-local businesses (eg, adobe) that try and sell to some countries (eg, the country you're in).  using a reseller off-loads those hurdles to someone else.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 10, 2017

did you purchase via digital river or did you purchase directly from adobe or something else?

if you purcahsed from adobe, Manage your Creative Cloud membership

ruhisoni
ruhisoniAuthor
Participant
January 10, 2017

I purchased directly from the adobe site. Thank you for the link and I had tried this before many times but unfortunately, when I click the manage page button, it skips the switch/cancel plan page and takes me to the payment details page... The customers in India does not have the manage page option.... That's what the customer service agent told me. I just want to know why is that?

B
Barbara Lam
Participant
March 12, 2018

Hello kglad,

Did you able to get unsubscribed at last. I am also looking for the same option, and my account completing 12 months on 14th August 2017. I want to close it well before and ensure it will not bug my credit card account.Thanks in advance.

And the reply from Digital River customer care as follows:

  • Dear Basker Dhandapani,
  • Unfortunately, we do not handle the customer service for Adobe Systems,
  • Inc. Home. Please contact them directly with your request through one of
  • the following methods:
  • Customer Service URL: http://www.adobe.com/ap/support
  • Customer Service Phone: If available, the regional numbers will be
  • listed at the URL above.
  • We apologize for the inconvenience.

But the adobe manage account page i cant find the option to cancelling subscription option. The whole site navigation looks like an endless maze took me around and leave to the same cancel page awkwardly.


Same to me as well?

May I know how it can be fixed?  How come a big corporate like this?

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