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why do i have to update Adobe application manager for 5 month old CS6 Master collection?

New Here ,
Aug 07, 2021 Aug 07, 2021

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All of my pre installed adobe programs on my HP laptop (windows 10)

0A8D555E-8445-4261-8E0E-3CB0F371B193.jpeg

inc acrobat and master collection (CS6) are now unusable. Ever time I try to open any program it gives me this screen message.(see pic) I have not knowingly downloaded any cloud update or program.

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Activation , Installation , New user

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New Here ,
Aug 07, 2021 Aug 07, 2021

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I have never accessed Creative Cloud areas of adobe (I'm not a fan) so I have no idea why this has happend. The adobe software was preinstalled on a laptop bought over the internet and had a 'lifetime' license, (so I was told by the seller). I have followed the instructions on screen but once opened the page does not open.

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Community Expert ,
Aug 07, 2021 Aug 07, 2021

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Adobe Application Manager (AAM) is NOT Creative Cloud. 

 

There's no such thing as a "Lifetime License."  There never was and there never will be.  Every product has an End of Life and legacy Creative Suite products were no exception. 

 

Unless you previously purchased a legitimate license to use Creative Suite 6 when it was still available for purchase and registered it in your name, I think you may be out of luck here.  Log-in to your account below.

https://account.adobe.com/products

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Aug 07, 2021 Aug 07, 2021

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Did the seller do a Transfer so you are the legal owner?

https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
-you may NOT sell or transfer an Education serial number

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New Here ,
Aug 07, 2021 Aug 07, 2021

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Not that I can remember and now the seller is non responsive.

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Community Expert ,
Aug 07, 2021 Aug 07, 2021

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You only have the trial.

Do you have a serial number?

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New Here ,
Aug 07, 2021 Aug 07, 2021

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No and the seller is non responsive after being rather rude.

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Community Expert ,
Aug 07, 2021 Aug 07, 2021

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If Amazon or eBay, you may have recourse for a refund.

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Community Expert ,
Aug 07, 2021 Aug 07, 2021

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Without a transfer or a serial number you do not actually own the program, so there is no way to fix the problem

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New Here ,
Aug 07, 2021 Aug 07, 2021

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Thank you this is now becoming apparent. I have left a message informing the seller that they have miss sold me the laptop and what was described as a full version and not a trial. I will now try to plead my case through Paypal for a full refund.

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Community Expert ,
Aug 07, 2021 Aug 07, 2021

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Good luck.  But technically you bought a laptop, not software. 

 

Only Adobe Authorized vendors, retailers & resellers can sell Adobe software.  Since Jan 2017, CS6 is not legal to sell.  OEM (factory installed) software cannot be transfered.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 07, 2021 Aug 07, 2021

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the laptop sale was on condition that the right software was installed before sale.The master collection was not asked for all i asked was that Ps & Ai be installed upon my order  to meet the sale onditions. 

The sake was on condition that the full software not a trial be present.  if it wasn't part of the package ( no matter if it was considered free or not) and I have no doubt the price rose due to the software being installed I would not have ordered the spec of the laptop.

 

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Community Expert ,
Aug 07, 2021 Aug 07, 2021

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You're trying to pick fruit from a poisoned tree.  An illegal activity cannot be used to "seal the deal."   It doesn't work that way.

 

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

 

Photoshop Elements (approx $100, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months).
- Photoshop CC and Photoshop on iPad
- Lightroom on desktop, mobile and the web
- Lightroom Classic
- Portfolio website + hosting
- Spark with premium features
- Bridge

- Various mobile apps
- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 15, 2021 Aug 15, 2021

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Dear All 

thanks for your advice. I've now come to an agreement with the seller. 

 

 

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