Why do programs constantly uninstall themselves?

Report · Nov 18, 2014

Both my home and work computers have this issue. Randomly every fortnight or so programs will magically uninstall themselves from Creative Cloud. Both Lightroom and Photoshop. (Edit: just realised Bridge was missing for months)

They are still on the computer and run perfectly, I'm always signed in, they are still in Windows 7 Control Panel's Add/Remove list - but they vanish from "Installed Apps" in Creative Cloud which is really annoying since to fix it I have to download several gigs of data to get them back in the "installed" list.

Is there a way I can reset CC?

Report · Nov 18, 2014

The simple answer would be that something on your system is interfering with the operation of the various Adobe databases, be that a virus scanner or Windows System Restore or something else completely. Really quite likely not at all related to CC itself.

Mylenium

Report · Nov 18, 2014

Thanks for the reply, but Sys restore is off on both machines. I don't see it being a virus scanner issue either because they are both using different programs from vendors (home and work). It would be extremely unlikely that both workstations are having issues for it to be the system setup as they are very different, the common denominator is creative cloud. On work it is in domain and I have local admin access, at home no uac is present but the problem still happens so it rules out high level permissions too.

I figured that I can reset cc by removing/renmaing the oodbe file from %appdata% but even then when it resets it found bridge and Photoshop but I had to download Light room all over again.

Report · Dec 18, 2014

Again! This morning turn on the computer and Creative Cloud wants to install Lightroom even though it is in Control Panel Add/Remove and it's obviously on the computer as I'm using it.

Why am I the only person having issues with this across two entirely different computers?

Why can't Adobe issue a fix so it checks the Windows' installed programs list because it is far more accurate?

That's yet another gig off the monthly download limit.

See attached picture, it's ludicrous.