Participant

Answered

Why does CC Apps repeat the same updates everyday?

Forum|Forum|12 years ago
August 1, 2013
8 replies
17757 views

Everyday I click on the CC icon on my toolbar, it says 6 app updates (premiere, audition, speedgrade...), and everyday I update them, and then the next day it has the same update again (something about "dynamiclink 7.0.1" or something like that).

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Correct answer Romsinha-9KMEUt

Hi,

Please try the below mentioned steps:

Navigate to:

~/Library/Application Support/Adobe/AAMUpdater/1.0 and rename it to 1.0.old (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)

Enable root account: http://support.apple.com/kb/PH11331 and navigate to:

~/Library/Application Support/Adobe/AAMUpdater/1.0 and rename to 1.0.old (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)

Restart your machine and check for updates.

Please let us know whether it worked.

Regards,

Romit Sinha

J

jonjfly

Participant

Okay, I just read through this and it appears that this has still not been fixed? Wow. Looks like Adobe has come up with a temporary fix that will need to be done over and over to avoid having to keep running the same updates over and over. Let me know if this gets fixed. Seems silly to keep doing temporary fixes, I suppose I will just ignore those same 5 updates for now. Looking for a fix very soon.

mashbeff

Participant

what should we do if we've already used that fix once a few months ago and now have the same problem again? I already have a folder named 1.0.old... should i rename the current 1.0 to 1.0.old2 or something? is it ok to delete the 1.0.old folder i currently have?

J

jimcintosh

Participant

You can safely delete the old directories. The only reason that you rename 1.0 to 1.0.something is in case you messed up and did it in the wrong directory or something. Having the old one lets you fall back if you need to. Once the new 1.0 is created, the old one(s) can be deleted.

S

ShamblerDaddy

Participant

Romit's solution worked for me. But only temporarily. After following the procedure, AAM became aware of several apps that needed updates, which it hadn't acknowledged before. Aftert the updates completed, I quit Creativ Cloud and relaunched. At relaunch it wanted to download the apps I had just downloaded. C'mon Adobe. This is insane. Please help!

TheArtDictator

Participating Frequently

The lack of help from Adobe on this matter, especially when being discussed for a long time on their own forum, is disappointing to say the least…

N

neff2k

Participant

I completely agree. I am dumbfounded by how they are just ignoring this problem. At this point once my contract for the online services is done, I am done with the Adobe products. Too many competitive products available to put up with such a lack of support.

M

medicnick

Participant

I also have the same problem except for me it is 8 updates, every single time I restart the computer it is the same updates.

Romsinha-9KMEUtCorrect answer

Adobe Employee

Hi,

Please try the below mentioned steps:

Navigate to:

~/Library/Application Support/Adobe/AAMUpdater/1.0 and rename it to 1.0.old (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)

Enable root account: http://support.apple.com/kb/PH11331 and navigate to:

~/Library/Application Support/Adobe/AAMUpdater/1.0 and rename to 1.0.old (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)

Restart your machine and check for updates.

Please let us know whether it worked.

Regards,

Romit Sinha

M

medicnick

Participant

Romit that did it! FYI, it was not necessary to enable root account. Thank you!

D

design-freek

Participating Frequently

I have exactly the same problem. My company has paid for 75 licences of CC and I have my login on two imacs (1 at work, 1 at home). The imac at work is fine, updates ok and not very often. Completely the opposite for the imac at home. I have the same 5 updates on a daily basis, which has been for the past month.

I do think it is about time that Adobe start looking at the problems people are coming to them with and sitting down at a developer level and trying to sort, and if you cant, be open about it, let your customers know, then get outside resource in to help fix the problem - dropbox is a good shout!!

This really needs sorting as soon as possible.

On another note, we have a digital team who have ditched CC to revert back to CS6 due to an issue with the process fontd, unless this process is quit, all of the digital arena of apps keep crashing.

ADOBE - why oh why cant you think of a different deployment system than every user needed an Adobe id. For a large company like ours, which keeps expanding, it is impossible to keep creating extra email addresses and then creating extra Adobe iD's, surely there is a better way of doing this. Especially if you read the EULA, which says once a user has signed up via an Adobe ID, the software is licenced to them and NOT the company!!! Absolutely moronic...

N

neff2k

Participant

I have been havnig the same issue. Every day or at least everytime I log in to Adobe Creative Cloud the same four updates appear. No matter how many dozen's of times I install them. It is really getting out of hand. OSX 10.8 is the OS. About ready to unsubscribe and just install my old CS. And yes this is with an administrative account on the Mac.

A

AndrewBuckle

Known Participant

I'm seeing the same thing - the same batch of Indesign and Dreamweaver etc. I install them on my non-privileged (after entering the admin username and password to install them) account and there they are again the next morning. First time I have noticed this, perhaps Adobe should realise not everyone wants to have all their accounts as admin accounts all the time.

or is there some fault in the checking of the versions ?? surely it must see that the Dreamweaver version build and version is the same ..? or perhaps it doesn't check that way.

David__B

Adobe Employee

Hi Phil,

Are you on a Windows or Mac system?

You might try these:

Install the updates from a new admin account

Mac

10.7 - http://support.apple.com/kb/PH4600

10.8 - http://support.apple.com/kb/PH11468

Win

Windows 7 - http://windows.microsoft.com/en-IN/windows7/Create-a-user-account

http://social.technet.microsoft.com/wiki/contents/articles/create-a-new-user-account-in-windows-7.aspx

Quit and re-launch the Creative Cloud desktop app using right-click Run as Administrator on Windows and then reinstall the updates
Log out of the Creative Cloud for desktop app, using Preferences > Account, restart the computer, log back into the Creative Cloud desktop and install the updates

Let me know if that works,

-Dave

A

AnnikaEJ

Participant

I have tried that solution (Mac 10.8) and for me it failed, i still have the same problem. I have to install the same update every time i restart my computer, always the same 3 programs that need the same update. Is there another solution for this?

M

Mackenzie M

Participant

Hi AnnikaEJ,

I am really sorry that you are being asked to install the same update regularly and the products never get updated with the same.

Most of the time installing the updates from the Admin account fixes the issue but if it doesnt then it seems like somehow CC Desktop apps has lost the sync between the software and itself and to fix the issue I would advise to uninstall affected software and reinstall it and try updating it.

Please let us know if it helps or not.

Regards,

Abhijit

I have this problem as well and I run my MacBook Pro as administrator. I turn on my computer, CC immediately gets in my face telling me about updates I already have.

When I see threads like these where Adobe staff members offer pointless solutions - and there are many such threads when it comes to Creative Cloud - I can't help but to wonder: Why Adobe doesn't recruit some temporary outside help from people in the know about cloud sync technology. Wouldn't someone from, say, DropBox be able to help?

As far as picture/video processing, building website and assets, and large collaborative projects are concerned, Adobe put out excellent products.

But (and I say that with total honesty) Adobe stinks at cloud technology. This issue is but one of many that have made Adobe Creative Cloud a less than appealing offering. For instance as of now I can't sync anything unless I do it manually which is no help at all. The CC window keeps popping up for no reasons, and updates are repeating.

For Pete sakes, quit trying to solve those problems yourselves and get some help!

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