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Loobyloo1973
Participant
June 1, 2015
Answered

Why does it keep saying 'Adobe Application Manager is needed to resolve this problem'?

  • June 1, 2015
  • 1 reply
  • 4918 views

I have been unsuccessfully trying to set up CC on my new iMac - I have downloaded desktop CC, but cannot see any of my apps - it says 'download error - download Creative Cloud'. So I quit out, download Creative Cloud again...and then repeatedly get the error. 'Adobe Application Manager is needed to resolve this problem. However it is missing or damaged. Please download and install a new copy of the Application Manager from etc etc...'. I do this, but it makes no difference and I keep getting the same messages. I'm getting really angry about this, it should be easy, and I have work to do! Can anyone help please? Thanks!

This topic has been closed for replies.
Correct answer Govardhan.V

Step 1 )

Trash Adobe Application Manager folder from Applications > Utilities.

Step 2)

Click on the below link and download Adobe Application Manager and install the same .

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear.

Then open " Applications" folder and locate Adobe Application Manager launch icon and double click on it and update.

1 reply

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
June 1, 2015

Step 1 )

Trash Adobe Application Manager folder from Applications > Utilities.

Step 2)

Click on the below link and download Adobe Application Manager and install the same .

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear.

Then open " Applications" folder and locate Adobe Application Manager launch icon and double click on it and update.

Cathy Cleary
Cathy Cleary
Participant
September 20, 2015

Thanks, Brucgovn. I had been struggling with this same issue for several days and was really getting discouraged. Followed your instructions (it was easy to do) and the problem has been corrected. Again, thanks!

    Govardhan.V
    Govardhan.V
    Participating Frequently
    September 21, 2015

    Glad to hear that.

    You are welcome

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