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L
lmsroyer
Participant
July 25, 2014
Answered

why does it say my coupon code is "Invalid coupon code. Please check the coupon code and re-enter."

  • July 25, 2014
  • 1 reply
  • 1624 views

When I enter my coupon code to get my serial number it says "Invalid coupon code. Please check the coupon code and re-enter." It is the correct coupon code. And I have just deactivated my lisence on my old computer.

This topic has been closed for replies.
Correct answer Ned Murphy

If you had not deactivated it on the old computer and it is a Windows machine there would have been a chance of getting it using Belarc Advisor

(http://www.belarc.com/free_download.html).  I do not know if you can still do so.

You can try contacting Adobe support via chat and see if they can help.

Serial number and activation chat support (non-CC)

http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

1 reply

Ned Murphy
Ned Murphy
Legend
July 25, 2014

If you already had the software installed and activated on another machine you do not need to try to get the serial number again using the coupon - the coupon is likely no longer usable.  You need to get the serial number you originally received.  If you never recorded it anywhere but you registered the software you might find it available in your Adobe account online.

L
lmsroyerAuthor
Participant
July 25, 2014

Thank you Ned,

I didn't write it down anywhere and it's not showing up in my online account. Is there someone I can contact who would have that information?

Thank you.

Ned Murphy
Ned MurphyCorrect answer
Legend
July 25, 2014

If you had not deactivated it on the old computer and it is a Windows machine there would have been a chance of getting it using Belarc Advisor

(http://www.belarc.com/free_download.html).  I do not know if you can still do so.

You can try contacting Adobe support via chat and see if they can help.

Serial number and activation chat support (non-CC)

http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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