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C
CHelder
Participant
October 30, 2013
Question

Why does it take up to 24 hours for an activation to occur after purchasing software?

  • October 30, 2013
  • 1 reply
  • 952 views

I need my application for an urgent project.

    This topic has been closed for replies.

    1 reply

    Mandeep5062
    Mandeep5062
    Participating Frequently
    October 30, 2013

    Hi CHelder,

    Please let me know which software did you purchase?

    And did you purchase it online or from a reseller? Is it an EDU i.e. Student and Teacher edition software that you bought?

    If it's a retail purchase online from Adobe site then as soon as the Order is processed you will get a link to download alongwith the serial number to your email.The same will be reflected in yor Adobe account.

    Upon entering the serial number the software activates immediately.

    The same holds for a boxed product if bought from a reseller. The serial number is located at the back of the case which you can use to activate the software.

    In case of the EDU version software, the serial number is provided upon successful validation of the uploaded Proof of Eligibility documents and this process might take 24 to 48 hours to process.

    C
    CHelderAuthor
    Participant
    October 30, 2013

    Hi, it was the Adobe Muse only for $14.99 per month. I have used it previously as a trial now I have purchased however there is no where to put in my order number. There was no serial number in my email. When I link in my account it does the same thing.

    Cathy

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