Why does my installer continue to not work?

[gamu_mac]

This is about the 4th time the installer in my icon has a warning sign (exclamation mark in a red triangle). Then when I open that, the install window is very small and not functional. I've called support 3 times now, and the process to correct it is very slow, and something that I can't do on my own they said. I have Maverick.

[Bani Verma · Accepted solution]

Hi Gamu_mac,

Please follow the below steps:

1. Click here to Uninstall the Adobe Creative Cloud desktop application , then reboot the machine.
2. Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, Mcafee site/web adviser, internet security toolbar etc )
3. Also disable the Firewall of your machine.
4. Disable Firewall of the Internet security program installed on computer.
5. Go to : Apple Icon > System Preferences > Security & Privacy > General > " Allow apps downloaded from " change this to ANYWHERE ( To make these changes click on the Padlock in the left bottom corner of this window and enter your computer password) ****These changes are temporary you can revert these changes back to normal once your Creative Cloud app is up and running ****
6. Right click on Finder icon and  select "Go-To" Folder option.You will get a text box, type-in the following command and then hit 'Return' key.( " Do not miss ~ symbol " ) ~/library ( It will open User Library folder. )
7. Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well
8. Again > Right click on Finder icon and  select "Go-To" Folder option > You will get a text box, type-in the following command and then hit 'Return' key. /library ( It will open System Library folder.)
9. Then navigate to Application Support> Adobe> Rename the file SL-STORE as SL-STORE_OLD
10. Run Adobe Cleaner tool > If present Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" : Use the Adobe Creative Cloud Cleaner Tool to solve installation problems
11. Click here to Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

Let us know if this helps.

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