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Why is Adobe support so terrible?

New Here ,
Jun 16, 2018 Jun 16, 2018

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I have been unable to reinstall Creative Cloud. The forums offer no help that works. I want to contact Adobe but there is no option to chat. I cannot find a phone number.

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Jun 20, 2018 Jun 20, 2018

Have you gone to the customer care page? Contact Customer Care  There is an option for chat at the bottom of the screen.

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Community Expert ,
Jun 20, 2018 Jun 20, 2018

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Have you gone to the customer care page? Contact Customer Care  There is an option for chat at the bottom of the screen.

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New Here ,
Apr 11, 2022 Apr 11, 2022

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Great - But is a bot with pre-set answers. You get stuck in a loop....

Thinking it would be far easier to cancel and take my business elswhere.

The Bot just keeps on trying to sell me something I don't want and the product I have already for a higher price:(

 

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Community Expert ,
Apr 11, 2022 Apr 11, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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