Why is Adobe support so terrible?

[evak322]

I have been unable to reinstall Creative Cloud. The forums offer no help that works. I want to contact Adobe but there is no option to chat. I cannot find a phone number.

[Theresa J · Accepted solution]

Have you gone to the customer care page? Contact Customer Care  There is an option for chat at the bottom of the screen.

[Nick2399580555gg]

Great - But is a bot with pre-set answers. You get stuck in a loop....

Thinking it would be far easier to cancel and take my business elswhere.

The Bot just keeps on trying to sell me something I don't want and the product I have already for a higher price:(

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html