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4193_2
Participant
December 21, 2019
Question

Why is that? Почему так?

  • December 21, 2019
  • 2 replies
  • 197 views

I have written that 7 days is free, but it still requires money and closes the program.
У меня написано, что 7 дней бесплатно, но всё равно требует деньги и закрывает программу.

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
December 21, 2019

Are you saying that a free trial ended early?  To understand why this happens, see the help article below. 

https://helpx.adobe.com/download-install/kb/trial-software-expired-early.html

 

Unfortunately, nobody can reset a free trial.  You need to install it on a different computer.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
December 21, 2019

You need to contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html