Why is the Customer Care Chat so useless?

This is the second time I have contacted customer care via chat. And it is the second time that they have been completely useless in helping me with my issue. I love wasting my time with people that either don't understand the question or have no knowledge on how to answer my question. I could literally stop a random person on the street for my help with my Adobe account and products and get the same result as the customer service chat. But at-least the random person would be able to tell me they can't help much quicker then the chat.

After reading numerous other posts on the forum I decided to add my complaint to the list. I know that this is a futile hope that Adobe might see they are failing their customers, but I feel the need to express my dissatisfaction with Adobe's obvious lack of respect for paying customers.