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A
Anna Liza
Participating Frequently
June 13, 2015
Answered

Why isn't photoshop downloading?

  • June 13, 2015
  • 2 replies
  • 16730 views

Hi, I got a subscription for creative cloud a few months ago but I didn't download it at the time. My subscription is still up to date. I have tried to download creative cloud and photoshop. I get a message telling me photoshop is downloading but doesn't download at all. How can I fix this?

    This topic has been closed for replies.
    Correct answer Govardhan.V

    Hi 

    Thank you for your advice. I'll contact Adobe in a couple of days. 

    Is the root user account different from the admin account? I've altered the permissions in both libraries (hidden and overt) and played around with everything else using the admin account. I also used a VPN to access Adobe through San Franscisco (I live in Australia) but that didn't work either.

    I won't have time to play with the computer in the next couple of days because of work.

    Elizabeth


    Root User account is Super user account with superior privileges.  You can try launching CC app once.

    You cannot create Root account , It is an built in user account , you can enable it and disable it as per your choice.

    Step for enabling Root user account :


    OS X Mavericks: Enable and disable the root user

    (Applies for Yosemite as well)

    How to log in as root

    1. If you are logged in, choose Log Out from the Apple menu.
    2. If you are logging in from a list of usernames with pictures, click Other.
    3. In the Name field, type: root
    4. In the Password field, type the password you defined when setting up the root user account.

    Once you logged in to Root Account try to launch  Creative Cloud app and check.

    2 replies

    S
    Sami5E33
    Participant
    August 11, 2020

    this information is 5 years old.  I'm having the same exact issues loading photoshopped from my CC account.  Do you still recommend these instructions? I don't want to go through all of this only to find out it doesn't work any longer.  I can't believe in 5 years you haven't made this easier to work with.  I miss my legacy software.  HELP!!!

      Govardhan.V
      Govardhan.V
      Participating Frequently
      June 13, 2015

      Are you trying to download from Adobe website??

      If yes , please install Adobe Creative Cloud application and then you can install Photoshop cc using same,

      https://creative.adobe.com/products/creative-cloud

      Reference :

      https://helpx.adobe.com/creative-cloud/help/download-install-app.html

      A
      Anna LizaAuthor
      Participating Frequently
      June 14, 2015

      That's what I have bee trying unsuccessfully to do. I have spent hours installing and uninstalling bits and pieces but all I can get to is the app trying to install and initialise then failing. Not cool.

      Govardhan.V
      Govardhan.V
      Participating Frequently
      June 19, 2015

      Hi 

      Thank you for your advice. I'll contact Adobe in a couple of days. 

      Is the root user account different from the admin account? I've altered the permissions in both libraries (hidden and overt) and played around with everything else using the admin account. I also used a VPN to access Adobe through San Franscisco (I live in Australia) but that didn't work either.

      I won't have time to play with the computer in the next couple of days because of work.

      Elizabeth


      You can follow same steps again , in the Directory Utility's Edit menu , you will find Disable Root option .

      Elizabeth ,

      If you wish you can also try to launch Creative Cloud app via Safeboot mode , it is very simple process:

      https://support.apple.com/kb/PH18760?locale=en_US

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