Why my CC apps still warn me about payment?

Forum|Forum|7 years ago
December 3, 2018
1 reply
359 views

Hi there!

Yesterday I try to renew my cretive claoud all apps plan. I failed actually Cause of this I create a new plan and paid for it. I logged in app, but all of my apps still warn me about payment. How can i fix this?

Creative Cloud

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Correct answer bucksommerkamp

Here's the best place to contact Adobe Support to sort this out. It sounds like you may have two different plans or accounts, and the system is getting confused. Only Adobe can help you with this:

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

1

1qasw23EDAuthor

Participant

Also theree is a "CC Free plan" seen on here. Is it cause of this?

bucksommerkamp

Correct answer

Community Expert

Here's the best place to contact Adobe Support to sort this out. It sounds like you may have two different plans or accounts, and the system is getting confused. Only Adobe can help you with this:

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership